Xiaoxu (Claire) Chen Email & Phone Number

Houston, Texas, Us

Owner of Engineering Success Metrics - Create and manage reports for various aspects of the business focused on improving engineering performance and delivery metrics.Coordinate the Incident Response Framework throughout the organization to ensure clear communication for all affected stakeholders.Project Manager for Data Analytics and Product Insights Team.

Miami, Florida, Us

Regular check-ins and reporting to Product Leads and extended teams on bug/incident trends, top wins, recent hurdles, issues.Lead Product Quality Committee, review weekly bugs and sort by priority, ensuring bug/incident manager and customer success managers have the information necessary to communicateLead regularly scheduled reviews of bug reporting, highlighting bug severity, source of initial bug report, customer influenceEstablish and communicate insightful and accurate quality metrics to stakeholdersLead bug post-mortems (meeting + any follow ups) in order to reduce bugs and bug resolution times and optimize processes.Finalize post-mortem assessments and roll bug reporting into company used dashboards; establish clear lines between tasks tracked as bugs versus change or service requests.Drive competence leads/owners to translate lessons learned into guidelines, design rules or process improvements

Miami, Florida, Us

Schedule resources and oversee the fulfillment of customer requests to ensure excellent enhancement requirements.Supervise day-to-day operations in the product support team.Coordinate with different teams to manage process (such as bug reporting, incident management process)Create effective customer service procedures, policies. Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.Prioritize and plan tickets according to the current resources.

Miami, Florida, Us

- Partners with customer throughout the Product Implementation process including requirements definition, business analysis, design, implementation, testing and deployment- Identify appropriate Key Performance Indicators (KPIs) and report key metrics from digital campaigns Optimize Web site conversion rates against Key Performance Indicators (KPIs)- Assist in setting up or optimizing analytics tools for tracking visitors' behaviors. Monitor tracking and reporting of search-related activities and provide analyses to marketing executives- Collaboration with internal Product Performance and Product Engineering & Development as well as frequent communication with customer stakeholders- Improve search-related activities through ongoing analysis, experimentation, or optimization tests, using A/B or multivariate methods- Optimize Web site exposure by analyzing search engine patterns to direct online placement of keywords or other content; Combine secondary data sources with keyword research to more accurately profile and satisfy user intent - Coordinate content strategies for digital media- Serve as digital marketing consultant and product expert in on-site customer training initiative- Work with backend developers for the API integrations

Frankfurt Am Main, Hess, De

- Build and improve reporting that helps the KAM team understand the performance of their Key partners and identify action points- Support preparation of internal and external communication related to Partner’s performance- Prepare presentations and reports for business meetings and conferences- Assist with regular tender exercises- Understand business needs of the KAM team, able to interpret the reports that have generated, identify trends and organize and present data in a meaningful way- Coordinate and participate in regular meetings with the KAM team- Conduct market and/or internal reviews and coordinate ad-hoc strategic project (e.g. Customer Program Framework, Industry initiatives)- Proactively propose and initiate internal projects to increase efficiency and productivity

Frankfurt Am Main, Hess, De

Daytona Beach, Florida, Us

Company consult, including business plan development and optimization.Data explore, collecting data and required information for the projects.Paper revise, correct paper format and introduction for publish purpose.

Daytona Beach, Florida, Us

Graduate Assistantships are open to accepted graduate students with full graduate status, who have a 3.0 undergraduate cumulative grade point average. A graduate assistantship is a contract between the student and the department sponsoring the assistantship position. Candidates will perform duties in the areas of teaching, administration or research.Graduate Research Assistant to Dr. Zhao in the College of Engineering: Create 3+1+1 program brochure, Newsletter and Journal for the 3+1+1 program;Rewrite “Questions & Answers for the 3+1+1 Program” and “Direct Flight to ERAU;” Make a video for the 3+1+1 program; Answer inquiries from perspective students;

• Coordinate and manage staff around the aircraft during its stopover • Draft and hand over the necessary documents for the flight to the aircraft captain

Master, Business Administration - Mba/Mbaa

Bachelor’S Degree, Industrial Engineering