Sophie Chen Email & Phone Number

Queenstown, OTA, NZ

Remote

• 𝐎𝐜𝐭 𝟐𝟎𝟐𝟒 - 𝐏𝐫𝐞𝐬𝐞𝐧𝐭: 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐨𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐟𝐢𝐞𝐝 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐁𝐚𝐜𝐤𝐞𝐧𝐝 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞 𝐚𝐬 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐭𝐡𝐞 𝐅𝐮𝐭𝐮𝐫𝐞 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 𝐏𝐫𝐨𝐠𝐫𝐚𝐦𝐦𝐞 𝐮𝐧𝐝𝐞𝐫 𝐭𝐡𝐞 𝐋𝐞𝐠𝐚𝐜𝐲 𝐋𝐢𝐟𝐭𝐞𝐫𝐬 𝐬𝐪𝐮𝐚𝐝.
• Gather and clarify requirements from Open Banking, Westpac One and Westpac One Business, and translate them into technical specification to be implemented in Finacle Digital Hub Experience (DEH).
• Investigate data reconciliation issues through spot checking, data mapping and analysis across multiple data source systems.
• Perform manual testing in System Testing and UAT testing environemnts.𝐎𝐜𝐭 𝟐𝟎𝟐𝟑-𝐒𝐞𝐩 𝟐𝟎𝟐𝟒: 𝐖𝐨𝐫𝐤𝐞𝐝 𝐨𝐧 𝐭𝐡𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐬𝐭𝐞𝐫𝐂𝐡𝐞𝐟 𝐮𝐧𝐝𝐞𝐫 𝐭𝐡𝐞 𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐚𝐬 𝐂𝐨𝐝𝐞 (𝐈𝐚𝐂) 𝐭𝐞𝐚𝐦.
• Designed the workflow of SDLC onboarding and migrated processes from scratch. Successfully onboarded more than 60% of apps (25 in total) to Chef SDLC within three months.
• Learned basic git commands and helped engineers to review onboarding Pull Requests and create private supermarket for consumers, saving IaC engineers more than 20 hours of work.

Wellington Region, New Zealand

• 𝐖𝐨𝐫𝐤𝐞𝐝 𝐨𝐧 𝐭𝐡𝐞 𝐀𝐫𝐭𝐢𝐟𝐚𝐜𝐭𝐨𝐫𝐲/𝐗𝐫𝐚𝐲 𝐢𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬 𝐢𝐧 𝐭𝐡𝐞 𝐃𝐞𝐯𝐒𝐞𝐜𝐎𝐩𝐬 𝐭𝐞𝐚𝐦.
• Developed BA practices, processes, and documentation templates as the Tooling Squad's first Technical BA.
• Completed the gap analysis for the Artifactory/Xray rebuild and refined Control Requirements.
• Delivered a comprehensive Technical Specification document, which covered the key aspects that the project team needs to know about implementing the solution.
• Collaborated with Change Managers to communicate with application users regarding the decommission of the old Artifactory.

Wellington, Wellington Region, New Zealand

• 𝐖𝐨𝐫𝐤𝐢𝐧𝐠 𝐚𝐬 𝐚𝐧 𝐞𝐱𝐭𝐞𝐫𝐧𝐚𝐥 𝐜𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭 𝐡𝐞𝐥𝐩𝐢𝐧𝐠 𝐓𝐫𝐚𝐧𝐬𝐩𝐨𝐰𝐞𝐫'𝐬 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬 & 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 (𝐈𝐒𝐓) 𝐭𝐞𝐚𝐦 𝐨𝐧 𝐑𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 𝐂𝐨𝐧𝐭𝐫𝐨𝐥 𝐏𝐞𝐫𝐢𝐨𝐝 𝟒 (𝐑𝐂𝐏𝟒) 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐚𝐛𝐥𝐞𝐬.
• Drafting the ICT Investment Framework, which covers ICT long-term (next 10 years) and short-term (next two financial years) planning processes.
• Delivered 50+ investment briefs across Application Services and Infrastructure asset segments
• Drafted ICT Investment Classification Framework and Maintain Services Investment Case
• Contributed to the database migration on SharePoint using Power Automation workflow
• Created a new financial workbook after the database migration using Power Queries

Wellington, Wellington Region, New Zealand

• 𝐇𝐞𝐥𝐩 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬 𝐮𝐧𝐥𝐞𝐚𝐬𝐡 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐩𝐨𝐭𝐞𝐧𝐭𝐢𝐚𝐥 𝐛𝐲 𝐚𝐩𝐩𝐥𝐲𝐢𝐧𝐠 𝐦𝐲 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐚𝐧𝐚𝐥𝐲𝐬𝐭 𝐤𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞 𝐚𝐧𝐝 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞.Assignments:
• Transpower: Jun 2022 -Dec 2022

Wellington, Wellington Region, New Zealand

• 𝐖𝐨𝐫𝐤𝐞𝐝 𝐢𝐧 𝐭𝐡𝐞 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐎𝐟𝐟𝐢𝐜𝐞 (𝐏𝐌𝐎), 𝐩𝐫𝐨𝐯𝐢𝐝𝐢𝐧𝐠 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 𝐭𝐨 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬 𝐚𝐧𝐝 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫𝐬.
• Established the business analysis approach for the Depository project
• Developed a set of requirements for the NZX20 Index Futures project
• Reviewed and updated the process maps of the Project Management Framework
• Co-drafted the BA handbook for the PMO team
• Initiated and created the PMO induction guide

Wellington, Wellington Region, New Zealand

• 𝐖𝐨𝐫𝐤𝐞𝐝 𝐢𝐧 𝐚 𝐠𝐫𝐨𝐮𝐩 𝐨𝐟 𝐟𝐢𝐯𝐞 𝐁𝐀 𝐬𝐭𝐮𝐝𝐞𝐧𝐭𝐬 𝐨𝐧 𝐚𝐧 𝐞𝐧𝐝-𝐭𝐨-𝐞𝐧𝐝 𝐃𝐞𝐬𝐢𝐠𝐧 𝐓𝐡𝐢𝐧𝐤𝐢𝐧𝐠 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐰𝐢𝐭𝐡 𝐭𝐡𝐞 𝐄𝐏𝐌𝐎, 𝐂𝐨𝐫𝐩𝐨𝐫𝐚𝐭𝐞 & 𝐅𝐢𝐧𝐚𝐧𝐜𝐞 𝐭𝐞𝐚𝐦 𝐟𝐫𝐨𝐦 𝐓𝐄𝐂. 𝐓𝐡𝐞 𝐠𝐨𝐚𝐥 𝐢𝐬 𝐭𝐨 𝐞𝐱𝐩𝐥𝐨𝐫𝐞 𝐯𝐚𝐥𝐮𝐞-𝐥𝐞𝐝 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭 𝐩𝐫𝐚𝐜𝐭𝐢𝐜𝐞𝐬.
• Completed five Design Thinking phases (emphasise, define, ideation, prototype, test)
• Conducted eight interviews with 12 TEC staff
• Synthsised interview notes and did affinity grouping using "How Might We" questions
• Assisted team members to host three virtual workshops
• Created a process mapping handbook prototype and tested with TEC staff

Remote

• 𝐖𝐨𝐫𝐤𝐞𝐝 𝐢𝐧 𝐚 𝐠𝐫𝐨𝐮𝐩 𝐨𝐟 𝐟𝐢𝐯𝐞 𝐁𝐀 𝐬𝐭𝐮𝐝𝐞𝐧𝐭𝐬 𝐨𝐧 𝐇𝐁𝐑𝐂'𝐬 𝐏𝐞𝐬𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐃𝐚𝐭𝐚𝐛𝐚𝐬𝐞 𝐔𝐩𝐠𝐫𝐚𝐝𝐞 𝐩𝐫𝐨𝐣𝐞𝐜𝐭.
• Investigated the current status and carried out background research focusing on user experience.
• Contributed risk analysis, CRM system recommendation and implementation roadmap for the final report.
• Won the Best Presentation, Best Report and Top Student awards for the "Information Systems Consulting Practice" paper.

Remote

• 𝐓𝐚𝐮 𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐋𝐭𝐝 𝐢𝐬 𝐚𝐧 𝐀𝐠𝐫𝐢-𝐭𝐞𝐜𝐡 𝐬𝐭𝐚𝐫𝐭-𝐮𝐩 𝐛𝐚𝐬𝐞𝐝 𝐢𝐧 𝐇𝐚𝐦𝐢𝐥𝐭𝐨𝐧 𝐝𝐞𝐯𝐞𝐥𝐨𝐩𝐢𝐧𝐠 𝐀𝐈 𝐚𝐥𝐠𝐨𝐫𝐢𝐭𝐡𝐦𝐬 𝐟𝐨𝐫 𝐦𝐨𝐢𝐬𝐭𝐮𝐫𝐞 𝐬𝐞𝐧𝐬𝐨𝐫𝐬 𝐭𝐨 𝐞𝐧𝐚𝐛𝐥𝐞 𝐚𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐩𝐫𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐢𝐫𝐫𝐢𝐠𝐚𝐭𝐢𝐨𝐧.
• Provided consultancy on refining the company’s vision, strategy, and business model.
• Assisted the founder in R&D project requirement elicitation and writing project proposals.
• Executed a maturity evaluation of project management within the R&D team and provided actionable recommendations.
• Collaborated with Sprout Agritech in the Accelerator Program from Feb to Mar 2021.
• Established connections with international venture capital investors for the founder.

Wellington

• 𝐃𝐮𝐫𝐢𝐧𝐠 𝐭𝐡𝐢𝐬 𝐟𝐨𝐮𝐫-𝐰𝐞𝐞𝐤 𝐩𝐫𝐨𝐣𝐞𝐜𝐭 𝐚𝐫𝐫𝐚𝐧𝐠𝐞𝐝 𝐛𝐲 𝐭𝐡𝐞 𝐮𝐧𝐢𝐯𝐞𝐫𝐬𝐢𝐭𝐲, 𝐰𝐞 𝐩𝐚𝐫𝐭𝐧𝐞𝐫𝐞𝐝 𝐰𝐢𝐭𝐡 𝐈𝐁𝐌 𝐀𝐮𝐬𝐭𝐫𝐚𝐥𝐢𝐚 𝐭𝐨 𝐝𝐞𝐯𝐞𝐥𝐨𝐩 𝐚 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐩𝐫𝐨𝐭𝐨𝐭𝐲𝐩𝐞 𝐭𝐨 𝐩𝐨𝐩𝐮𝐥𝐚𝐭𝐞 𝐜𝐚𝐬𝐞 𝐬𝐭𝐮𝐝𝐢𝐞𝐬 𝐟𝐨𝐫 𝐭𝐡𝐞𝐢𝐫 𝐢𝐧𝐭𝐞𝐫𝐧𝐚𝐥 𝐮𝐬𝐞.
• Facilitated the communication between our 11-people team and the customers to define the project vision, scope, and requirements.
• Worked side-by-side with UX designers and software developers on a daily basis. Motivated and trained the team to use Jira for managing the project.
• Provided leadership to organise Sprint meetings to plan and prioritise tasks.
• Built trust and relationships with team members, IBM consultants and lectures. 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬
• Completed four user stories and delivered a high-fidelity software prototype for populating case studies at the end of the project.

Wellington & Wairarapa, New Zealand

• Built strong relationships with customers from universities and research institutes.
• Made recommendations to customer to meet their technical and non-technical requirements.
• Help to facilitate 13 seminars and workshops to deliver technical training to customers.
• Developed $8 million worth of opportunities with the Keysight colleague.

Shenzhen, Guangdong, China

• Built the brand by carrying out public relations and marketing campaigns.
• Organised roadshows and conducted presentations to prospective investors, partners and mainstream media parties.
• Managed and grew online fan club from 200 fans to over 4000 within 8 months.

Shenzhen, Guangdong, China

• Built relationships with customers by visiting, phone calling and by attending expos.
• Organised seminars for leaders and managers from the LED manufacturing industry.
• Collected feedback from customers and internal workers and then submitted the answers to our R & D team.

New Zealand

Shanghai &Dallas &Shenzhen

• Organised workshops, technical training and new product releases.
• Researched industry trends and then planned for meeting future product requirements.
• Worked with Field Application Engineer (FAE), Business Development Manager and support teams to help business customers achieve mass production.
• Formulated selling strategies for Huawei.
• Built relations with key decision-makers and kept driving demand creation and Design-In (DIN) from device level to platform level.Achievements
• Achieved $3 million (NZD) of Integrated Chips (IC) sales revenue in 2012-2013.

Master'S Degree, Professional Business Analysis, Distinction (A)

Master'S Degree, Electronics Science And Technology

Bachelor'S Degree, Engineering

Bachelor'S Degree, Computer Science