Jonathan Xie Email & Phone Number

Equal Housing LenderZillow Home Loans LLC NMLS#102871301 2nd AveSuite 3100-ASeattle, WA 98101www.nmlsconsumersaccess.orgTo access the Texas consumer complaint recovery fund notice, please use this link: https://www.zillowhomeloans.com/licensing/

• Discover customized business IT solutions to present to clients by uncovering areas of opportunity that we can cross sell.
• Drive the entire sales cycle from initial customer engagement to contracting. Partner with SME experts to identify and design unique solutions for our clients.
• Oversaw the account management of multiple enterprise accounts.

Detroit, Michigan, United States

• Led a team of +30 new and seasoned employees, where I was responsible for the onboarding and training of 300-500 people per year.
• Undertook billion-dollar lead generation initiative by reverse engineering top-of-funnel data acquisition while also responsible for organizational communication and training.
• Collaborates with multiple internal business teams such as talent acquisition, legal, human resources, sales training, and the business strategy team.
• Work with senior leadership to improve staff engagement, increase retention, and lower overall costs by forecasting market demand and implementing employee feedback.
• One of four Directors selected to pilot a new onboarding process that was built by the ground up by our team.

Detroit, Michigan, United States

• Generated over $133 million in new sales volume within one year.
• Managed corporate relationship with Coldwell Banker Realty and spurred a 37% increase on return business from this business partner within 6 months.
• Managed 15-20 employee’s scheduling, set KPI goals, and had ultimate quality control over client UX in our newly designed platform.
• Leverage PowerBI and other data sets to analyze and compose accurate reporting to present to C-suite daily.
• Increased Net Promoter Score from -13% to 66% within one calendar year.
• Spearheaded the development and implementation of a 12-month strategic plan to increase sales 50%.

Greater Detroit Area

• Key responsibilities include new client targeting, ongoing relationship management, managing sales cycle, and developing deep product expertise to advise clients on optimal programs for unique needs to drive referral.
• Spearheaded product rollouts including new market entry and new platform launch through SaaS.
• Regularly led presentations to 50-100 agents to drive SaaS adoption and utilization
• Represented the firm at multiple national trade shows to acquire new business and strengthen partnerships with existing high-priority clients.
• Referrals garnered 20% conversion rate resulting in $64 million in closed volume.

Cleveland/Akron, Ohio Area

• Executed business-to-client sales, in a fast paced, competitive, high-pressure environment.
• Ensured a great client experience for all clients and real estate agents to build long term relationships and repeat business.
• Worked under tight deadlines and coordinated with multiple parties, both internal and external, through phone, email, and text, to close loans in an expedient manner.
• Originated over $65 million of resident home loans with clients across the country.

Shanghai City, China

• Conducted market research at 40 Suning and Gome stores, two of China’s largest electronic retailers, measuring the effectiveness of Strauss’s marketing campaigns.
• Identified factors including competing brands, price ranges, location in-store, customer traffic, and quantities and types of the competition’s marketing materials.

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Activities and Societies: Relay for Life

International Baccalaureate, High School