As a service designer at Ardiq, I coordinate customer research with various stakeholders and map end-to-end journeys that synthesize insights with workplace trends. I also facilitate workshops that bring different departments together for alignment and prioritization. I have contributed to several projects that enhance the user experience and business value of Ardoq's products and services,l.I hold a master of design in service design from the Oslo School of Architecture and Design, where I was nominated for the prize for strategic use of design. I also had exchange programs at Delft University of Technology and University of Southampton, where I learned about strategic product design and graphic arts. I am fluent in Chinese, English, and improving Norwegian, and have a keen interest in cross-cultural communication and collaboration. I am passionate about service design and have a sincere devotion to design for better experiences in the real world. I help organizations be the best in their category through knowledge acquisition, sharing, and implementation across various disciplines. Making technology more accessible, humanistic, and creating lasting business value.In addition to my role at Ardoq, I am also the co-founder of CSDC, an online community for service design professionals around the world. CSDC provides a lab in the field to implement projects, share experiences, establish meaningful connections, solve problems, and explore the possibility of of service design. I manage the operational strategy, facilitate monthly talks and organize interesting events, and develop business partnerships with key players from both academic and industry fields.