Xifan Cui Email & Phone Number

Oslo, No

China

Co-founded and manage CSDC - a thriving online community connecting over 300 service designers from 40+ universities globally.Project management expertise - successfully leading and executing 30+ projects within CSDC, fostering engaging monthly discussions and coordinating impactful annual events attracting over 3,000 attendees.Community operation and digital marketing - optimizing community reach and engagement, resulting in over 10,000 followers.

Oslo, Norway

Data & AI driven end-to-end customer journeys using Theydo - presenting at the Service Design Global Conference on its transformative impact on aligning strategy, planning, and delivery around journeys.Product Strategic research- Collaborating with product managers to define use cases and translate them into new features, resulting in a 15% increase in user adoption. - Conducted insightful exploratory research on global user's home offices during the pandemic, informing new home office designs and strategies.

Oslo, Norway

Co-lab is an experimental design diploma that takes Cisco Norway as a key example to explore cross-disciplinary collaboration within a large technological organization. With the hope of sparking inspiration in people’s daily collaboration with others who speak different technical languages, this project analyses the current relationships across disciplines in Cisco. In addition, the project suggests new ways of collaboration embedded in the existing workplace environment within a framework for cultural change.

Oslo Area, Norway

Enhancing Onboarding Efficiency - Lead the project to ensure a seamless onboarding experience for Samsung on Cisco devices partnership through journey mapping.- Gain understanding of users and translate into clearly communicated user needs and concepts- Design and make functional prototypes of concepts through cross-functional teamwork- Understand and improve the onboarding process (unbox, install, setup, register, 1st-time use)for products

Shanghai City, China

C2B service strategy - Developed business content and design methodologies, tools and service blueprints to support a new C2B intelligent mass customization manufacturing model for an automotive brand.Cruise End-to-End Experience Enhancement - Contributed to service blueprint and design of the service standardization employee handbook for smooth implementation.

Shanghai, China

User-centred design research - for hotel service robot development, resulting in a versatile solution adopted across industries over 100k orders, including banking, public sectors, tourism, and healthcare.Branding and Product Identity research - Support brand creation and 30-product portfolio expansion through market research and strategic product design direction.- Design research, interview, focus group, and survey- Synthesis of qualitative and quantitive data with market trends- Provide guidance and direction for industrial design concepts- Visualisation of research and analysis process to deliver reports

Master Of Design, Service Design

Activities and Societies: Service design method & tools, Design management, Service design systemsService Designers use digital platforms.

Exchange, Strategic Product Design

Activities and Societies: SPD Qualitative and Quantitative Research, Brand & Product Commercialisation, Strategic Value of DesignThe focus.

Bachelor Of Engineering - Be, Industrial Design, 3.87/4

The Industrial Design program is embedded within a research university with a multi-faceted mission that includes the creation of new.

Exchange, Graphic Arts

Learn to create innovative and effective visual communications using a variety of physical and digital media, exploring the fields.