Raquel Mendes Email and Phone Number

XIFT was established to serve as a secure platform for transformative change, guiding individuals through various scenarios and providing them with the essential tools, strategies, and resources necessary to flourish in today's fast-paced world, recognizing the need for personalized approaches.⭐My role within XIFT perfectly aligns with my passion, as I derive immense satisfaction from witnessing individuals undergo profound transformations by adjusting their habits, refining their… Show more XIFT was established to serve as a secure platform for transformative change, guiding individuals through various scenarios and providing them with the essential tools, strategies, and resources necessary to flourish in today's fast-paced world, recognizing the need for personalized approaches.⭐My role within XIFT perfectly aligns with my passion, as I derive immense satisfaction from witnessing individuals undergo profound transformations by adjusting their habits, refining their mindset, and honing the skills essential for personal and professional advancement.Through collaboration with organizations, my focus is on delivering tailored guidance and tools to help nurture their people and teams, ultimately enhancing psychological well-being, productivity, and overall success.🎯At a practical level, my responsibilities include developing online training programs, themed workshops, and bespoke coaching programs grounded in scientific principles. Furthermore, I spearhead the establishment of a leadership lab designed to assist leaders in effectively navigating significant challenges and themes.🧩Additionally, I offer direct support to leaders in managing their habits and routines within the workplace, ensuring they operate at their peak performance to foster a culture of safety and create optimal conditions for team success. Show less

PRB80, Former B83 Serviços, is a national company that provides distribution services to one of the majors players in the soft beverages industry.My role was to run a 24-hour operation and guarantee a full optimization in terms of human and technical aspects, making sure that all the drivers and supervisors were autonomous and able to follow all the internal procedures and keep the resources in a perfect shape. The focus was to deliver the goods in security and on time, enhancing our… Show more PRB80, Former B83 Serviços, is a national company that provides distribution services to one of the majors players in the soft beverages industry.My role was to run a 24-hour operation and guarantee a full optimization in terms of human and technical aspects, making sure that all the drivers and supervisors were autonomous and able to follow all the internal procedures and keep the resources in a perfect shape. The focus was to deliver the goods in security and on time, enhancing our client's satisfaction and capacity. Show less

RG+ was an HR Consulting Company, focused on Training, Customer Service, Executive, and Life Coaching.Driven by excellence, my role was to create and deliver customized services, supporting companies and individuals achieving concrete results, optimizing processes, and overall performance.We served multiple industries, to upgrade their talents and daily basis operations like Contact Center, Bank, Logistics, Aviation, and Law Firms.

UCALL was growing fast and, in 2 years, I became a Training Manager, and co-responsible for leading a team of trainers and taking care of content and results.My focus was to guarantee that we were able to address the critical needs, create relevant content, and implement customized courses, in a practical and interactive way, to deliver high-level customer service. We were responsible for train more than 1300 collaborators, working to clients from Teleco, Satelite TV, Aviation, Bank… Show more UCALL was growing fast and, in 2 years, I became a Training Manager, and co-responsible for leading a team of trainers and taking care of content and results.My focus was to guarantee that we were able to address the critical needs, create relevant content, and implement customized courses, in a practical and interactive way, to deliver high-level customer service. We were responsible for train more than 1300 collaborators, working to clients from Teleco, Satelite TV, Aviation, Bank, Retail, Public Services, to Oil and Gas fields.One of my biggest achievements was the co-creation and the launch of our interactive training platform SIF, using gamification concepts and psychological principles. The platform made it much easy to train and keep teams motivated, on a daily basis. We challenged teams to serve better and win prices every month.I did a few projects as a consultant and training expert. We were able to export the department's knowledge and methods for the external market, and with this, helping UCALL to build a new business branch - Corporate Training. We customized training programs for communication, leadership, engagement, time management, customer care improvements. Show less

UCALL Angola is the largest contact center in Angola. Started in December 2008, with just a few assistants and one client, the projects grew exponentially in the first years and continue growing until today, with sites in Angola and Portugal, and expanded services - Recruitment and Training Services.One of the mains features of UCALL is the investiment on training to deliver high-quality customer service. Working inside the Training Area, I had the chance to contribute to build a strong… Show more UCALL Angola is the largest contact center in Angola. Started in December 2008, with just a few assistants and one client, the projects grew exponentially in the first years and continue growing until today, with sites in Angola and Portugal, and expanded services - Recruitment and Training Services.One of the mains features of UCALL is the investiment on training to deliver high-quality customer service. Working inside the Training Area, I had the chance to contribute to build a strong and skilled team of assistants and supervisors. The training area was also responsible for the internal training of all support areas.As a Trainer, I taught thousands of candidates to navigate through customer service requirements and challenges, promoting their successful onboarding and improvement over time. Using the stats from the Quality department, we were able to identify needs and training opportunities to maintain the highest levels of performance. Show less

ARISCO is a non-profit organization, focused on help children to develop soft skills from a very youthful age. To do so, ARISCO runs multiple projects, age oriented to guarantee that children are more prepared to deal with emotions, relationships and communicate better.As a psychologist, I was co-responsible for the Atelier ARISCO, a program created to develop social, emotional, and cognitive skills in 7 to 9 years old children.I joined several training courses, that consolidated my… Show more ARISCO is a non-profit organization, focused on help children to develop soft skills from a very youthful age. To do so, ARISCO runs multiple projects, age oriented to guarantee that children are more prepared to deal with emotions, relationships and communicate better.As a psychologist, I was co-responsible for the Atelier ARISCO, a program created to develop social, emotional, and cognitive skills in 7 to 9 years old children.I joined several training courses, that consolidated my communication skills. Show less