Yap Laurens S Email & Phone Number

Singapore

Contract consisted of delivering infrastructure and application services to InterOil based on ITIL best practices, including Service Desk and Incident Management, Problem, Change and Capacity Management. Manage the team of 30 – 40 engineers based in Perth, Australia.1. Effectively liaised with National Competency Practice Managers (NCPM)/Resource planner (IS Resourcing) in Perth, Australia to ensure appropriate resources are available to deliver contracted services and commercial outcomes2. Successfully formed strong relationships with the client(s) building an understanding of client requirements and business drivers3. Effectively managed the project P&L and successfully clear the outstanding invoices.4. Successfully managed systems, processes and methodologies to ensure effective monitoring, control and support of service delivery5. Successfully run and maintain an appropriate risk and issue log forum for client/engagement on a schedule agreed with the client6. Chair, manage and action client service review meetings; areas covered will include performance reports, service improvements, quality, processes, risks and issues7. Provide a primary point of escalation and communication to client management8. Maintain Service Improvement plans to improve the delivery of services. 9. Successfully managed multiple IT projects at InterOil including applications and infrastructure projects

Singapore

Professional services managers responsible for coordinating the delivery of services into Atos’ key enterprise customer (Siemens)* Lead the team of Service Delivery Manager (SDM) for Siemens account* Manage the delivery of ITO services to Siemens and to act as the primary interface for clients in dealing with operational and service matters* Monitoring overall performance of services* Manage P&L for Siemens account* Ensure that services are delivered within the contractual obligations* Working with Siemens and Atos operations team (Service Desk team in Manila and On-site Support team in Singapore) to identify and manage service improvement plan* Handle Siemens escalation on any miss SLA cases and manage their expectations* Manage Siemens monthly activities – Monthly reporting, meeting and etc* Working with operations manager and technical leads, accountable for and contribute to the overall performance of Manage Services division

GMC Manager at Deutsche Bank Management and control of the Service Transition teams and their activities (Singapore, UK, US) based on ITIL best practices : Defining the requirements, processes and tools for transition planning and support Maintaining records on and providing management on resource use, project/Service Transition progress on actions and mitigation or risks Coordinating Service Transition activities across key detailed components as it pertains to vendor obligations, internal process and procedural and overall service management plan accountabilities definition Establishes risks and issues associated with all aspects of the Service Transition Gap analysis on process, procedures and overall ownership of development of newly defined GNOC process definition which is not available via any other means Designs and plans testing conditions, test scripting and test data sets to ensure appropriate and adequate coverage and control Ensure delivery of appropriate support documentation Manage operations for GNOC team; Developing, maintaining and tracking budgetService Delivery Manager for GIC* Manage the delivery of services and to act as the primary interface for clients in dealing with operational and service matters* Ensure that services are delivered within the contractual obligations* Handle escalation on any miss SLA cases and manage client's expectations* Manage monthly activities – Monthly reporting, meeting and etc* Identify performance issues and take ownership for the development, implementation and communication of service improvement plans* Responsible for developing, planning and managing a budget for all aspects of service delivery and in addition will forecast costs and timescales for additional resource against new or incremental business and create commercially sound business cases for significant additional expenditure

* Manage infrastructure projects for Singapore Exchange (SGX) where the data is highly confidential and the projects are expected to be delivered without failure.* Manage and deliver the project on scope, on schedule and within budget and to ensure high customer satisfaction;* Spearhead customer-facing projects;* Lead a project team of engineers across different departments, sub-contractors, vendors and etc;* Ensure that all project fundamentals are covered accordingly including scope, deliverables, timeline, costs and risks;* Ensure problem is being escalated and monitored properly.

* Manage daily IT operation in Asia and Middle East region (Singapore, Perth, Jakarta, Balikpapan and Kuala Lumpur) to meet department targets and objectives* Delivered IT Service Management (ITSM) solution based on ITIL best practices that focus on the people, process, technology, organization and integration perspective of providing business solutions within IT Infrastructure* Setup Disaster Recovery process across the region* Developing, maintaining and tracking budget for IT department* Projects execution and delivery (various)* Total Quality Management (TQM) regional coordinator* Sarbanes Oxley (SOX) champion for IT area in the region* Vendor management (develop and maintain relationship with vendors/suppliers)

Enterprise Resource Planning (Erp)

Master, Master Of Science (Strategy)

Master, Master Of Business (It)

Master Of Business (It)

Bachelor Of Science, Computer Science