Xiwei Ying Email & Phone Number

Sarasota, Fl, Us

Clearwater, Florida, United States

Product ImplementationOversee and manage all product implementationsBuild and standardize product delivery methodology and checklistsEnsure all product implementation teams are properly resourcedWork to get product implementation team trained and able to standardly implement products and provideongoing supervisionProvide management with implementation status reporting and metricsProduct SupportOversee and manage support system and structureDevelop and standardize support process and approach for all productsEnsure that the support desk over phone and email is property resourced and initial triage and assignmentof issues occurs per support level agreementsEnsure that support team and structure is in place to close out tickets on time and continue to maintain ahigh customer satisfaction levelProvide management with support ticket reporting, metrics and customer satisfaction

Clearwater, Florida, United States

The NetSuite Support Consultant position is responsible for working with clients to implement,configure, and support the NetSuite software application. This includes working with clients to design efficient business processes that align with the NetSuite software application, configurethe software to meet client business processes, and document the business processes. Theposition also includes training client personnel on the NetSuite application and use of thesystem as well as supporting clients on requested changes and enhancements. As part of theimplementation there will also be project management tasks and documentation written toassist the client.The NetSuite Consultant position also involves assisting as a technical resource during thesales cycle of the system to new clients including demonstrating the software and definingclient technical requirements.As SCS Cloud expands there will be additional consultants working on projects and it isexpected that this position will coordinate and jointly deliver projects efficiently with the otherSCS Cloud personnel.

Sarasota, Florida Area

Independently negotiate, create, service and provide all manners of photography upon client requestCollect and expand current and future clientele through web, SEO and social mediaEdit and create exciting images for customers

Sarasota, Florida Area

Responsible for providing support for Accruent’s Enterprise Software Solutions and is a point of escalation for support issues. This role is responsible for assisting customers with the isolation and resolution of software issues. Other responsibilities include working with the customer to troubleshoot, document, identify root cause, and resolve customer issues by providing software-enabled solutions.

Sarasota, Florida Area

· Develop best practices and maintain knowledge base to ensure consistency of all support personnel interacting with CAST field employees.· Prepares End of Day reports on the following:· Responsible for requiring support team to document all activity in call logs· Attends and participates in daily operations meetings with daily snapshots of call activity and concern trending· Conducts employment reviews and disciplinary actions with direct reports as necessary.

Sarasota, Florida Area

Independently create sales events and visit stores to teach sales representatives on how to present and sell LG productsGathered field data for sales volume and competitor dataEnsure compliance with merchandising standardsBuild rapport with store management to gain sales commitmentsManage customers data base through PartnerDynamics/CRM

Various Locations

Produce, plan and create new Android Beanie products and servicesMarket and sell the products via various channels and sales frontsGather customer feedback for future improvementCreate and maintain a website and sales channel through Etsy

Tampa Bay, Fl

Provide solutions and additional value added services to clients based on their needsSolve customer issues through in-office/in-home visits and provide technical support to company provided or customer provided devicesOperate “Smartphone Workshops” from stores to promote client retention and generate additional revenueGenerate additional store traffic by attending consumer shows and store events

Remote

Coverage of the Android online community including connect with developers, modders other blogs. Create 5-7 articles a week in relation to Google's Android operating system. Submit and respond to feedback from readers and relay information to the webmaster for improvement.

Wesley Chapel, Fl

Accountable for sales of the entire Home Audio and Computer departmentBuilt and created the computer technical department with additional revenue generating servicesCreated “HDTV Starter Package” to increase accessory attachment rate in Home TV SalesConsistently achieved above average sales quota

Sarasota, Florida Area

Accountable for store sales performance during manager's absenceCompiled, analyzed and reported store sales numbers to upper managementDesigned and set up store displays for new product launches Exceeded sales quota throughout tenure

Clark Road/Honore Location, Sarasota, Fl

Supervised a rotating team of 6 employees on a daily basisCreated weekly work schedule for the entire storeCompiled and reported store sales numbers to upper managementSet up store marketing materials for new productsStrategically place products to generate additional sales revenue

Business

High School Diploma

Business