Acquired by Broadcom

Acquired By VMwareProvided timely and efficient IT support to end-users, resolving hardware and software issues via phone, email, ticket or in person.Successfully managed and administered multiple Google Groups, each with specific user roles, permissions, and access levels, ensuring data security and proper information flowSlack Admin, creating and maintaining single/multi-channel guest accounts, groups, and channels in the workspace to optimize team communication and collaboration

Monitor IT support queue, triaging tickets globally for the entire companyTroubleshooting 60+ Zoom conference rooms by restoring audio and visual settings, rebooting mac mini’s and remotely logging in to check on additional audio settings Assisting with 8x8 VoIP solution at HQ, provisioning accounts and activating 100+ desk phones Asset life management using tools such as Oomnitza/ JAMF Casper, enforcing accurate informationTesting and operating audio/visual equipment for global office events(projectors, microphones, TV’s, and laptops) to ensure livestream is viewable and accessible to all employees. Managed weekly tech talks, lunch & learns and monthly town hall.Installing Self-Service package on 10+ new hire laptops a week, to register laptops into company inventory system and running sudo commands using terminal to update any security and operating system settings Proficient In:-Mac OSX-Oomnitza-8x8-Zoom Conference-Livestream-Casper JSS (JAMF)-Onelogin-Duo-Zendesk-iOS-A/V Configuration-BEAM