Assist 100+ customers per day, providing successful solutions in a polite manner using active listening to ensure customer retentionMaintain strong company product and service knowledge to better assist customers with concerns, questions and general educationRecord all customer names and contact information in an orderly fashion by utilizing a spreadsheet and other company softwareAnswer calls by utilizing the company's call management. system and other softwareMaintain relationships with suppliers and both internal and external client

Raising support tickets to enable tracking and resolution of customer requests.Investigating and resolving customer complaints then closing support tickets.Maintaining a database of customer information.Escalating inquiries to the appropriate team, when necessaryChecking product or service availability.Assisting customers with registration or account creation.Passing customer feedback onto the product or sales team to improve the organisation’s offerings.

• External Publications: Writing, editing and translating media releases, articles and opinion pieces to be published by the media• Media Invites to events• Formulation of Responses to Media Queries• Internal Communications:  Writing for corporate newsletter, ‘Health Chat’ • Handling of Social Media Accounts (Facebook, Youtube) Reporting on Corporate Events Bringing Awareness to Health Awareness Days/General Information Receiving and Responding to Queries/Complaints Promoting the Department’s brand • Compiling Monthly Media Analysis Reports• Basic Computer Skills i.e. Microsoft Office, Word, Excel, PowerPoint, Publisher• Secretarial Duties i.e. Preparing invitations for meetings, taking minutes, diarising events and taking messages for the supervisor.

Reading News BulletinsCompiling NewsAttending Court casesAttending MarchesGetting stories

Student administration and enquiriesData capturingProvide directions at information deskCall Centre (Updating students about their accounts, academic progress, events and all important information).Provide information about the offerings of UNISA prospective and registered student (in person, telephonically and electronically.Provide guidance to prospective and registered students with regards to career, academic and personal problems.Assist with administration such as records and reports required.Handling all secretarial duties such as (electronic diary, telephone, filing, handling all enquiries, compiling documents). Handling and resolving student’s financial queries.