Xavier Reese Email & Phone Number

Boise, Idaho, United States

Worked with gate operators, networked camera systems and access control systemsAssisted senior service technicians in troubleshooting and repairing various equipment and systemsLearned to read and interpret technical manuals and diagrams to assist with repairsShadowed experienced technicians during installations and learned proper procedures for equipment setupAttended training sessions to enhance knowledge of new technologies and industry best practicesAssisted with the installation of new systems or upgrades according to specificationsGained experience in troubleshooting electrical circuits using schematicsSupported senior technicians in conducting preventative maintenance inspections on a wide range of equipmentDemonstrated ability to work efficiently under pressure while maintaining attention to detailProvided excellent customer service by addressing client concerns promptly and professionallyAssisted in the testing of repaired equipment to ensure proper functionality before returning it to customersCollaborated with team members to diagnose complex issues and develop effective solutions

Lehi, Utah, United States

● Help with internal and external escalations for software, hardware, staging and alert cases● Maintain a professional relationship with the customer throughout the life of the case● Received training and have completed staging casesTechnologies Used: Slack, Google G-Suite, PERC, Fuse, Linux Server, OSX Terminal

Salt Lake City, Utah, United States

Completed tasks for Neumont staff ranging from moving tables to delivering packages.Created work around solutions to long and short term problems.Worked to help Teachers and Students get to the resources they needed to.

Boise, Idaho, United States

- Rebuilt Inventory system for organizing parts/ Devices- Trained for repair technician/inventory management position- Repaired devices ranging from Apple/Samsung -> Laptops/Tablets