Tom Lam Email & Phone Number

San Francisco, California, United States

Halifax, Canada Area

Managing a highly skilled team, in multiple geographical North American locations; handling all aspects of Abuse and Fraud for Web.com and its subsidiary brands Register.com, Networksolutions.com, SRSPlus.com and NameSecure.com. Abuse:Covering DMCA/Trademark complaints, UDRP complaints. ICANN compliance issues, Court order execution, Legal support and facilitating contact with Law Enforcement Agency and managing and coordinating of Domain hijacking investigations and returns. Managing Web.com's Email reputation by ensuring high deliver-ability rates to all top ISP/ESP and building good working relationships with these ISP/ESPFraud:Covering fraud investigations within Web.com brands relating to domain fraud, credit card fraud and billing transactions. Daily reviews of all acquisition data to ensure optimum quality of acquisitions. Working with multiple payment processing applications and vendors to investigate and implement best practices, ensuring high quality gains.Liaising with multiple internal and external customers relating to the Abuse and Fraud world. Active member of MAAWG.org and CardNotPresent.com

Ensuring a satisfactory customer resolution on each contact along with reviewing, revising and creating policies and processes to reach this goal.Maintaining and managing issues from the Executive Team

San Francisco Bay Area

Abuse and Compliance management; working towards a better, cleaner and safer Internet!