Worked with Kone Elevators as a Platform specialist. Good experience with the team.Had a chance to work in AWS and Azure DevOps and Zabbix.worked with multiple vendors such as T-sys and Nordcloud.Participated in Zabbix DB upgrade and a few key transitions in the PDM area.

Worked with enterprise cloud environments, e.g. VMware vSphere, vCloud, Amazon Web Services (AWS), Azure to deploy, maintain, manage, and migrate virtual infrastructure(s)• Worked directly with over 25 enterprise customers and developers/engineers in a dynamic, open environment to employ front-line techniques, processes, and procedures in support of cloud environment products and services• Assessed and evaluated technical customer-facing issues working cross-functionally with Eng, QA, BD, and Ops through established relationships; prioritizing key customer issues and providing continuous analysis until resolution• Coordinated and executed the required processes to resolve critical/key (P1) issues with tasks and activities, such as establishing bridge calls with all required/desired (internal, external, or both) parties• Increased overall support process workflow with the implementation of system automation, scripts, triggers, and macros• Monitored operational system/infrastructure activity, evaluated system processes, and proactively provided a response• Authored documentation, runbook, and knowledgebase articles for Support organization; reducing issue escalation and the increasing availability of allocated development/engineering resources

• Experience in provisioning, operating and maintaining Applications/Services running onAWS.• Experience in Amazon Web Services on EC2, ELB, VPC, Auto Scaling, Cloud Watch,Cloud Trail, IAM, S3 and Cloud Formation.• Good Experience in installation and configuration/troubleshooting of Red hat Linux 5, 6, and 7.• Reviewing all the error logs and fixing them is another duty along with providing superiorcustomer support for Operating system-related issues.• Had a good experience in coordinating with Product vendors for the critical issues.