- Managed the entire administrative process for new students, from enrollment to examinations, ensuring smooth and efficient educational operations.- Responsible for building maintenance and asset management, ensuring that facilities are in optimal condition to support daily operations.- Managed the company’s petty cash and ensured timely payment of office bills, maintaining operational stability and strong vendor relationships.- Organized and coordinated company events such as sales training, external training, and annual meetings, ensuring effective and efficient event execution.- Actively participated in strategic company projects, including training collaborations with external partners, ensuring that project targets were met.- Supervised the management of office household needs (RTK) and stationery supplies (ATK), ensuring availability and smooth daily operations.

- Handling inbound and outbound calls: Answering customer inquiries, addressing customer complaints, and making outbound calls to follow up with customers or offer products and services.- Providing excellent customer service: Maintaining a professional and courteous demeanor, actively listening to customers, and resolving issues in a timely and effective manner.- Resolving customer issues: Escalating complex issues to a supervisor or manager, providing solutions to customer problems, and following up to ensure customer satisfaction.- Collaborating with other departments: Working with other departments, such as sales or technical support, to resolve customer issues and provide excellent service.- Staying up-to-date on products and services: Staying current on product and service offerings and updates, and maintaining knowledge of company policies and procedures.

• Assisted in creating and reviewing purchase orders, ensuring all necessary information was accurate and complete.• Supported the procurement team in managing supplier relationships, ensuring timely delivery of goods and services.• Helped manage inventory levels, tracked usage, and coordinated restocking to maintain adequate supply.• Assisted with data entry, maintenance of procurement records, and the generation of procurement reports.• Provided administrative support to the procurement team, including filing procurement documents and performing other related tasks.• Accepted deliveries, inspected goods, and verified shipments against orders to ensure accuracy and quality.

• Assisted in recruitment and onboarding processes to ensure smooth staff integration.• Managed attendance and leave records, supporting overall workforce management.• Analyzed part-time staffing needs to maintain seamless hotel operations.• Calculated overtime wages and part-time pay in accordance with hotel procedures.• Supported employee relations by identifying and resolving labor issues.• Provided administrative HR support, including filing and employee file management.