Yadira Terrones Email & Phone Number

San Diego, California, United States

San Diego, California, United States

Lead supplies development and product introduction following HP Sustainability and Product Development Process (PDP) guidelines acting as technical and sustainability expert managing projects to ensure regulatory compliance and sustainable design from material manufacturing until End of Life.• Interim Team Manager leading business planning conversation with key stakeholders, coaching team members and ensuring Key Performance Metrics continue to be met• Created sustainability Roadmap for 3D Business Units focusing on reducing carbon Emissions, biomaterials, recycled content, circularity, and recyclability projects.• Created supplier sustainability training materials, completed Life Cycle Assessment studies assessments, advising best ROI sustainability initiatives. • Environmental Claim Lead providing guidance to Commercial and Industrial Printing marketing and legal teams to ensure 100% environmental messaging meets HP guidelines and are substantiated based on science.• Supported 100% RnD, Category and Product Managers, Sales, Marketing and Legal teams on sustainability, regulatory customer inquiries and new market research.• Lead 3D Sustainable Impact content for HP Sustainable Impact ESG Report.• 3D Team Lead coordinating business reviews with managements and Business Unit stakeholders following up with actions for improvements.

Greater San Diego Area

Provided leadership for development, management and execution and improvements of operational processes related to Supplies and Hardware recycling in America to meet HP Sustainability Climate Action goals. • Successfully delivered HP Planet Partner Supplies website update serving a liaison between several functions providing scope and requirement planning, testing and LSP integration across multiple regions.• Launched Colombia Recycling Hub project to enable circular economy for used cartridges collected from our clients, partners, and consumers.• Supported Americas Sales Team providing takeback solutions for its customers.• Won HP Reinventor Award for the Boldest Environmental Leadership with HP Closed-Loop Hardware Recycling Program• Provided operational program management for HP Planet Partner program in North America managing multimillion-dollar operations providing year over cost savings (>$10M) • Worldwide Operational lead for Financial Reporting, ensuring cost metrics and business requirements are met and delivered on time.• Successfully managed multiple vendors and delivering service improvements and cost savings (>5% y/y) • Implemented mail back, packaging and compliance takeback programs in several countries in Latin America.

Greater San Diego Area

Provide leadership for the development, management and execution of the operational processes of store readiness to support effectively planned hardware deployment at customer sites in the RPS AM organization. Serve as a Business Process Engineer to support process improvement in planning, inventory management and deployment areas. Lead process improvement on Planning and Deployment. Inventory Management, Supplies Forecast and Store Readiness processes improved by creating process and/or tools to reduce time on output creation. Lead Store Readiness Process as part of IPG-A RPS Deployment team. Responsible of customer site readiness for hardware installations. Work with internal and external service providers to ensure business goals are met. Improve process to increase work performance. 99% due to non-HP issues met in FY12. Plan future hardware installations working with customer, internal and external partners and resources to meet customer planned projects requests. Reduced time spent from 6 hr to 3 hr by creating semi-automated tool.

Lead Upgrade Program for In-Warranty and Out-of-Warranty IPG Consumer Customers. Lead eChoice project with accountability for product offerings and cost benefit analysis. Manage and lead several projects to reduce cost, improve customer satisfaction. Serve as a Business Process Engineer to drive process improvement

Greater San Diego Area

Lead Upgrade Program for In-Warranty and Out-of-Warranty IPG Consumer Customers. Lead e-Choice project with accountability for product offerings and cost benefit analysis. Manage and lead several projects to reduce cost, improve customer satisfaction. Serve as a Business Process Engineer to drive process improvement. Lead Alternate Product Program for IPG In Warranty and Out of Warranty products. Ensure supply availability by implementing upgrade changes on timely manner. Recommending implementation strategies to meet HP legal requirements, Marketing recommendations and supply availability. Liaison with Trade Team. Supporting Out Of Warranty pricing strategy and product assortment to increase printing out of warranty revenue and improve customer satisfaction.  Lead Support Ops Cost Savings Projects delivering analysis on potential cost savings and engaging team members to implement these initiatives when approved by management. During FY08, implementation of ocean freight for our part purchases; on FY09, 30% of freight cost reduction; on FY10 targeting additional 3% savings by implementing several projects. Procurement Support for HP Printing Reverse Logistics Organization; supporting New Product Introduction, End Of Life and current product support activities for All in One, Photo Printer, Personal Inkjet, Laser Jets products; Business Planning Manager for several Consumer Support product lines ensuring service availability goals. Participate or lead CSAT projects ensuring Support Operation team deliver best in class repair experience. Lead CSAT Free Ink Pilot; decreased absorbed volumes from 11% to 5% on FY09. Lead Process Improvements projects within my team, e.g.: during FY09 5% of additional resource time was released from Business Planners; implemented Canada Efficiency Metrics to drive Canada inventory down Reduced spare parts inventory by collaboration with Post-Sales Engineers analyzing BOMs, Repair ratio% , MOQ, etc.

Guadalajara, Jalisco, Mexico

• Leaded Support improvements initiatives in the procurement area within Delivery Centers to meet customer expectations analyzing data and implementing processes to achieve organizational goals. • Tier 3 Core for KeyChain PO & Forecast release; acting as a business consultant of the Entities Procurement processes implemented in KeyChain.• KeyChain Test Lead for PO & Forecast Collaboration releases; coordinating testing activities and resources through the different test phases to ensure quality in PO & FOR releases; acting a business consultant of the current deployed procurement processes implemented.• Managed and coordinated Total Quality Management Initiative for F&A IT; analyzing and implementing process improvements within Delivery Centers for Supply Chain process related applications ( KeyChain, BuyPower, SCIB, SPIES, Procurelink )• Team Lead for F&A IT GDL Supply Chain Team; ensuring that services committed to our customers are met and coordinating process compliance. • Managed and organized contractors’ hiring/interviewing process for F&A IT GDL organization. • Coordinated and organized F&A IT DGPIT GDL support processes and day-to-day operations to ensure SLA agreements.• KeyChain Support Lead for Americas Geography coordinated support activities and implemented processes to improve customer satisfaction.

Guadalajara, Jalisco, Mexico

 Development of solutions that increase efficiency to the Accounting Department: Electronic Bank Transfer for Vendor Payment Customization of current programs to adequate them to the current user needs.

Guadalajara, Jalisco, Mexico

 Development of solutions that increase efficiency to the Accounting Department: Electronic Bank Transfer for Vendor Payment Customization of current programs to adequate them to the current user needs.

Master In Sustainability Leadership, Sustainability Studies

Bachelor Of Science (Bs), Computer Science