Yael Kaplan Email & Phone Number

Israel

Israel

• Successfully managed complex projects for Cellebrite T1 customers. • Helped the company implementing complex Enterprise solutions, including: Israel Police, Singapore Police, Prime Minister's Office.• Developed a deep understanding for customer needs and gained trusted relationships with all my customers. • Served as the primary focal point for Cellebrite’s Pre-Sales, CSM, and Sales teams in all regions (EMEA, APAC, AMR and LATAM). Supported field teams during their on-site visits. • Acted as liaison between competing stakeholders, including Sales, R&D, Support and Product groups.

Israel

• Managed product releases for several of Cellebrite’s most strategic products. Assumed overall responsibility for driving on-time and best quality delivery. • Managed POCs, pilots and beta releases successfully across EMEA and APAC countries.

Israel

• Lead new product introduction for several product lines in the trading floor industry. Ensured that Services and Support teams were trained and ready to receive the new product. Lead all Service Readiness related activities.• Contributed to the Product Life Cycle at every stage, from gathering business and service requirements through delivery and onsite customer implementations. • Served as services technical advisor for knowledge transfer.• Lead continuous engineering processes, helped improve the company product. • Optimized new processes and working procedures, tracked product maturity to improve product implementation. • Reduced operational costs, increased productivity and delivery efficiency, and improved UX and customer experience.

Israel

• Managed product delivery and project implementation directly with business partners and customers, including NICE’s top 10 EMEA customers.

Israel

• Managed project implementation, through management of the project plan and schedules, managed the technical team, resources, project budgets, change control, issues, risk management and the customers’ needs and expectations.• Coordinated activities between the various project team members and the customer. Developed strong relationships with the customers, partners and with internal departments.• Supported the sales process in providing expertise during sales engagements.

United States

• Managed product delivery and support customers in the US. • Reviewed and analyzed customer requests and performed follow-up during the development process.• Conducted workshops and presentations for new and existing customers.

Israel

• Developed modules and cubes in SQL Data Warehouse• QA - Worked with web based applications in an SQL server environment. • Performed product presentations and created marketing demos for exhibitions.• Implemented various solutions at customer sites and supported customers during implementations and customers’ processes.