Yael Benchimol Email & Phone Number

Israel

- Influencing and contributing to the product development process by detailing product features and extra functionalities.- Providing Quality Assurance (QA) services for servers, plugins, integrations, and APKs to ensure timely delivery of updates and upgrades to customers.- Supporting tier 2 users effectively.- Traveling nationwide to conduct training sessions for user groups ranging from 1 to 50 individuals, facilitating the assimilation of the product's capabilities for customers.- Collaborating with various departments within and outside the company, including resources within customer organizations, to ensure seamless operations and customer satisfaction.- Performing comprehensive error analysis and log assessment to troubleshoot and enhance system performance, ensuring efficient issue resolution and system improvement.

Netanya, Center District, Israel

-Management of B2C clients and cirurgicaly reverting potential churn customers with an empathic answer to their concern with a consistent solution.-Reviewing the invoices coming from outsourced technician making sure it’s consistent with the service provided.- Analyzing customer service’s calls in order to identify opportunities to increase revenue and providing qualitative feedback to the CS team.-Providing analyzed documents to the financial manager for billing.

Netanya, Center District, Israel

-Technician's calls supervision.-Solving tickets through calls answering, switching emails and messages we receive in diverse platforms. Troubleshooting the issue with the client.-Setting appointments and delivering spare parts to clients.-Upselling and cross selling company's products to customers as part of the job If needed.

Team work with Callcenter customer service in order to provide full furnitures to spare parts to clients through delivery, ikea representatives, mail or in branch collection.

Netanya, Central, Israel

Frontal Customer service as well as extensive order, post order and delivery care (face to face service and back office). Acquired a solid knowledge of Microsoft CRM, Click Software, Dynamics Navision programs and platforms, as well was introduced to customer service world. Quality and good customer care as an aim, was given several projects to enhance other staff performance.I advised several times feedbacks to IT and to my managers providing improvement in the service nationwide.

Netanya, Center District, Israel

Shift leader, sales supervisor, inventory management, staff management and customer's orders management.

São Paulo, Brazil

CEO assistant, secretary and small tasks position.

Customer Service Management

Customer Success Management

Pastry Chef Certificate, Baking And Pastry Arts/Baker/Pastry Chef

High School Diploma