Yael Moreh Email & Phone Number

United States

• As a Subject Matter Expert (SME) in SSO, I help teams and clients work seamlessly by supporting a range of Identity Providers (IDPs) and SAML providers such as ADFS, Azure/Entra, Okta, PingOne/Ping Federate, and custom.
• Global Support & Training: I train and support colleagues across NA, EMEA, and… Show more As a Subject Matter Expert (SME) in SSO, I help teams and clients work seamlessly by supporting a range of Identity Providers.
• Global Support & Training: I train and support colleagues across NA, EMEA, and APAC/J, helping build strong, knowledgeable teams.
• Cross-Functional Collaboration: As a liaison between Support and Engineering, I bridge gaps and foster communication to resolve challenges efficiently and empathetically.
• Internal IDP Migration Support: I contributed crucial input to the Self-Service SSO solution, collaborating with Product and Engineering to streamline the process.
• SSO Certificate Rotations: I manage yearly SSO certificate rotations, coordinating efforts across IT, Engineering, and Support to ensure smooth client communication and troubleshooting.

Providing SSO Configurations for AuditorsUpdating Client SSO certificates Troubleshooting and Implementing SSO InfoSec reports

ReconciliationsTasksInfosec - SOC Reports

Sherman Oaks, CA

• Analyzed daily, weekly and monthly revenue reports. Reviewed estimate agreements and pricing for accuracy. Converted estimates into sales through contacting perspective clients thus negotiating, up-selling and closing.
• Revenue risk assessment of technicians fraudulently… Show more Analyzed daily, weekly and monthly revenue reports. Reviewed estimate agreements and pricing for accuracy. Converted estimates into sales through.
• Revenue risk assessment of technicians fraudulently stealing client accounts.
• Liaison between technicians and clients.
• Completed bookings for new and existing clients.
• Worked escalations for clients with difficult circumstances.

Woodland Hills, CA

Assessed and solved complicated Merchant Service issuesManaged high volume phone calls, to communicate effectively over the phone and conveyeda customer centric attitude.Top agent in MOC support- for immediate solutions and minimize call volumeExtensive troubleshooting for merchants when having technical difficultiesManaged multiple priorities within a.

Los Angeles, CA

Raised their rating on cnet.com by 50% by receiving customer rating and feed backs Recognized as a Top Agent - Direct selling of products & services via receiving and making outbound callsIdentified opportunities and follow-up on potential salesEnhance positive customer experience & customer satisfaction through timelyresponse to customers' inquiriesWork.

Woodland Hills, CA

Welcomed patients and visitors, scheduled appointments in person or by telephone. Assisted in the IT department with networking and software issues. Handled all aspects of financial arrangements, collecting and inserting payments from patients and dental claims including verifications. Created and ran reports for special services as well as treatment plan.

Manage and analyze large complex data setsSQL coding using SQL Server 2000Coordinate with sales staff to fill sales ordersExtract data from SQL databases using Query Analyzer and DTS packagesExport and reformat data according to predetermined file layouts and specifications

Managed banking transactionsSent out invoices monthly, and recorded checks in the ledger as well as in the computer database (accounts receivable and payable) Solved computer issues

Provide onsite information systems tutoring for intermediate to advanced clients