Yael Moreh Email & Phone Number

United States

As a Subject Matter Expert (SME) in SSO, I help teams and clients work seamlessly by supporting a range of Identity Providers (IDPs) and SAML providers such as ADFS, Azure/Entra, Okta, PingOne/Ping Federate, and custom in-house solutions. My approach centers on collaboration, teamwork, and ensuring processes improve efficiency and create a positive experience for all involved.Key Contributions: • Global Support & Training: I train and support colleagues across NA, EMEA, and… Show more As a Subject Matter Expert (SME) in SSO, I help teams and clients work seamlessly by supporting a range of Identity Providers (IDPs) and SAML providers such as ADFS, Azure/Entra, Okta, PingOne/Ping Federate, and custom in-house solutions. My approach centers on collaboration, teamwork, and ensuring processes improve efficiency and create a positive experience for all involved.Key Contributions: • Global Support & Training: I train and support colleagues across NA, EMEA, and APAC/J, helping build strong, knowledgeable teams. • Cross-Functional Collaboration: As a liaison between Support and Engineering, I bridge gaps and foster communication to resolve challenges efficiently and empathetically. • Internal IDP Migration Support: I contributed crucial input to the Self-Service SSO solution, collaborating with Product and Engineering to streamline the process. • SSO Certificate Rotations: I manage yearly SSO certificate rotations, coordinating efforts across IT, Engineering, and Support to ensure smooth client communication and troubleshooting. • Basic Infosec Inquiries: I handle basic InfoSec inquiries, ensuring client concerns are addressed in a timely manner and maintaining trust and security. • Proactive Issue Identification: I actively monitor for potential issues, alerting the team early to prevent disruptions. • Recognitions: Recipient of multiple Analyst of the Quarter awards, acknowledging my commitment to delivering exceptional service and supporting team success.I’m passionate about teamwork, collaboration, and improving processes to ensure a seamless experience for clients and internal teams alike. Show less

Providing SSO Configurations for AuditorsUpdating Client SSO certificates Troubleshooting and Implementing SSO InfoSec reports

ReconciliationsTasksInfosec - SOC Reports

Sherman Oaks, Ca

Analyzed daily, weekly and monthly revenue reports. Reviewed estimate agreements and pricing for accuracy. Converted estimates into sales through contacting perspective clients thus negotiating, up-selling and closing deals. . Assisted technicians with creating estimates, and application troubleshooting on their iPads or cell phones. Performed backup duties to assist Customer Service department during high volume time periods.• Revenue risk assessment of technicians fraudulently… Show more Analyzed daily, weekly and monthly revenue reports. Reviewed estimate agreements and pricing for accuracy. Converted estimates into sales through contacting perspective clients thus negotiating, up-selling and closing deals. . Assisted technicians with creating estimates, and application troubleshooting on their iPads or cell phones. Performed backup duties to assist Customer Service department during high volume time periods.• Revenue risk assessment of technicians fraudulently stealing client accounts.• Liaison between technicians and clients.• Completed bookings for new and existing clients.• Worked escalations for clients with difficult circumstances. • Verification of payments for completed work orders.• Sold Memberships and collected fees. Show less

Woodland Hills, Ca

Assessed and solved complicated Merchant Service issuesManaged high volume phone calls, to communicate effectively over the phone and conveyeda customer centric attitude.Top agent in MOC support- for immediate solutions and minimize call volumeExtensive troubleshooting for merchants when having technical difficultiesManaged multiple priorities within a fast paced environmentUsed computerized system for tracking, information gathering, and/or troubleshooting.Selling /… Show more Assessed and solved complicated Merchant Service issuesManaged high volume phone calls, to communicate effectively over the phone and conveyeda customer centric attitude.Top agent in MOC support- for immediate solutions and minimize call volumeExtensive troubleshooting for merchants when having technical difficultiesManaged multiple priorities within a fast paced environmentUsed computerized system for tracking, information gathering, and/or troubleshooting.Selling / promotion of products or services.Created customer cases for each call Responded to customer inquiries Show less

Los Angeles, Ca

Raised their rating on cnet.com by 50% by receiving customer rating and feed backs Recognized as a Top Agent - Direct selling of products & services via receiving and making outbound callsIdentified opportunities and follow-up on potential salesEnhance positive customer experience & customer satisfaction through timelyresponse to customers' inquiriesWork closely with the Customer Service Representatives and Technical Support representatives to develop & identify new… Show more Raised their rating on cnet.com by 50% by receiving customer rating and feed backs Recognized as a Top Agent - Direct selling of products & services via receiving and making outbound callsIdentified opportunities and follow-up on potential salesEnhance positive customer experience & customer satisfaction through timelyresponse to customers' inquiriesWork closely with the Customer Service Representatives and Technical Support representatives to develop & identify new opportunitiesFollow up on new leads and referrals resulting from marketing initiatives andcustomer service calls Show less

Woodland Hills, Ca

Welcomed patients and visitors, scheduled appointments in person or by telephone. Assisted in the IT department with networking and software issues. Handled all aspects of financial arrangements, collecting and inserting payments from patients and dental claims including verifications. Created and ran reports for special services as well as treatment plan preparations

Manage and analyze large complex data setsSQL coding using SQL Server 2000Coordinate with sales staff to fill sales ordersExtract data from SQL databases using Query Analyzer and DTS packagesExport and reformat data according to predetermined file layouts and specifications

Managed banking transactionsSent out invoices monthly, and recorded checks in the ledger as well as in the computer database (accounts receivable and payable) Solved computer issues

Provide onsite information systems tutoring for intermediate to advanced clients