● Assisted customers in finding the right products and providing product knowledge.● Demonstrated a passion for a healthy and active lifestyle through personal interests andexperiences.● Built relationships with customers and the community and stayed up-to-date with productknowledge and trends.

Created dashboards to track customer satisfaction, complaint resolution times, service utilization, andretention rates, providing actionable insights to improve customer service efficiency and effectiveness.Utilized Power BI for data visualization and Power Query for data preparation. Extracted, cleaned, andanalyzed data from an Oracle database using basic SQL queries to ensure accurate and comprehensivereporting for dashboard creation.Presented insights and findings to the Head of Business Development, highlighting key metrics andactionable recommendations. Successfully communicated complex data clearly and concisely to supportdecision-making processes.Based on the insights extracted from the dashboard, management decided to implement a streamlinedprocess for handling complaints, allocated more resources to the customer service team, and introducedautomated routing of complaints to the appropriate departments.