With over 8 years of experience in IT support, including my current role as a Technical Engineer at CIMB Bank, I bring a conventional,detail-oriented and problem-solving approach to the field. Provided support to over 500 users at different levels. My previous 2 years as an Admin Executive honed my communication skills and organizational abilities. My passion for IT support and persistence in resolving issues consistently drive me to find effective solutions. Additionally, my ITIL certification reflects my commitment to continuous learning and professional growth.Skilled in Windows 7, Information Technology, Computer Hardware, and Servers. Strong information technology professional graduated from POLITEKNIK UNGKU OMAR IPOH.