Yakov Sobolev Email & Phone Number

Belleville, Ontario, Canada

Brampton, On

Brampton, On

Manage planning and execution of audits across Network and IT organizations and provide value added recommendations for identified issuesApply critical thinking and problem solving to develop effective risk/control/test proceduresDevelop and manage working relationships with multiple groups from different Rogers Business UnitsWork with Rogers Internal Controls group and external consultants (KPMG, Deloitte) to conduct testing of Sarbanes-Oxley IT general controls… Show more Manage planning and execution of audits across Network and IT organizations and provide value added recommendations for identified issuesApply critical thinking and problem solving to develop effective risk/control/test proceduresDevelop and manage working relationships with multiple groups from different Rogers Business UnitsWork with Rogers Internal Controls group and external consultants (KPMG, Deloitte) to conduct testing of Sarbanes-Oxley IT general controls Collaborate with Rogers Information and Cyber Security Unit (ISCU) in assisting clients to mitigate business risks identified Show less

8200 Dixie Rd. Brampton, On

Key Accomplishments:- Successfully managed capitalization and operation budget for a team of 19 network specialists- Developed and maintained Dispatch Guidelines by collaborating with internal support groups- Managed external relationships with 3rd party partner companies- Contributed to a 10% improvement (YoY) of auto-created Wireless Access incident tickets Assisted in managing a Team of 19 network engineers who provide Tier 3 support for Rogers Wireless Access and… Show more Key Accomplishments:- Successfully managed capitalization and operation budget for a team of 19 network specialists- Developed and maintained Dispatch Guidelines by collaborating with internal support groups- Managed external relationships with 3rd party partner companies- Contributed to a 10% improvement (YoY) of auto-created Wireless Access incident tickets Assisted in managing a Team of 19 network engineers who provide Tier 3 support for Rogers Wireless Access and Optical Transport networkProvided regular performance feedback to the Team members and assisted in their personal development initiatives, such as cross-training with Tier 4 (TAC) support teamsLiaised with Operational Support System (OSS) teams to ensure integrity of tools supporting Rogers Wireless and Wireline customersUpdated existing Business Continuity Plans (BCP) for the Team and participated in exercises aimed to fix gaps in current Disaster Recovery Plan (DRP)Developed Operational Level Agreement (OLA) with internal support groups to ensure customer-impacting incidents are resolved in a timely manner Show less

8200 Dixie Rd. Brampton, On

Act as a liaison between Rogers NOC and multiple third party companies (Yahoo, Akamai, Microsoft, IBM etc.)Notify upper management about severe and critical network outagesSingle point of contact for Internal customer-facing teams and OSS Tool SupportProvide surveillance of Wireless and Wireline Switch sites and Headends across Canada

8200 Dixie Rd. Brampton, On

Provide Tier-3 support for Rogers wireless and microwave transport networksActively monitor and troubleshoot network faults to restore network outagesActively interact with Field Operations Technicians and TAC Specialists on a daily basisNotify customer-facing groups and senior management about network outagesDiagnose and troubleshoot microwave transport and wireless IPRAN faults

• Provided technical support for analog and digital cable services• Analyzed digital signal results based on QAM, FDC and SNR tools• Provided quick and efficient solutions to fix cable related problems• Participated in corporate group meetings and discussions, occasionally proposing improvements that were implemented• Chosen as a mentor for 15 new hires to train them on the basics of digital cable service• Acquired valuable knowledge about the structure of digital cable… Show more • Provided technical support for analog and digital cable services• Analyzed digital signal results based on QAM, FDC and SNR tools• Provided quick and efficient solutions to fix cable related problems• Participated in corporate group meetings and discussions, occasionally proposing improvements that were implemented• Chosen as a mentor for 15 new hires to train them on the basics of digital cable service• Acquired valuable knowledge about the structure of digital cable service Show less

Bachelors, Electrical Engineering, Gpa 4Th Year: 3.52/4.33

Activities and Societies: Ryerson Electrical and Computer Engineering Entrance Scholarship, 2005 Member of Russian-Ukrainian Students Club.

Education record

Activities and Societies: Member of swim team (2004); Member of water polo team (2005)