Yanan Chen Email & Phone Number

Fremont, Ca, Us

San Francisco Bay Area

San Francisco Bay Area

San Francisco Bay Area

- Led the efforts of managing three oversea contract manufacturers. Worked with CM’s quality, process, and testing teams for process, product and supplier issues, customer audit preparation, post-audit CAPA, and RCA and CAPA of failures detected at Oclaro IQC, at customer IQC, or in the field.- Identified process improvement opportunities through internal audit and customer feedback and worked with cross-functional teams to improve processes.- Reviewed and finalized failure analysis reports with FA ENG. Worked closely with Customer Service Team and Field Application Engineering to resolve customer issues in a timely manner to customers’ satisfaction. Also supported customer audit and meeting from preparation to post-CA follow-up and closure.- Developed global audit program as a part of corporate task force team to improve management of first-, second-, and third-party audits.- Reviewed and analyzed RMA data and CMs’ process data for monthly management review, customer monthly report, and customer QBR.

San Francisco Bay Area

Quality/Environmental Management System- Worked with cross-functional teams in San Jose and TE Quality Assurance Advisory Group (QAAG) to implement TL9000 compliant quality/business management system and developed, with IT, process metrics reports based on TL9000 measurement requirements, for obtainment of registration from LRQA in 2011- Led the effort to expand TL9000 compliance to other TE Wireless offices at Shakopee, MN.- Conducted process audit and worked with TE QAAG to ensure TL9000/ISO9001 compliance- Participated in Kaizen activities and worked with cross-functional groups to continuously improve process efficiencySupplier Quality & CM Quality- Worked with supplier and internal teams to qualify new supplier/material- Conducted first article for new material and supplier proposed change- Worked with contract manufacturer quality and process/manufacturing teams directly to revolve process yield, component failure, and process deficiency issues.- Conducted supplier and contract manufacturer auditsNPI Quality, Sustaining Quality, & Business Strategic Development Initiative- Participated in product development process (i.e. risk management, DFMEA and PFMEA, field data analysis, product first article).- Audited new product development procedure to ensure the processes meet TE corporate requirements, TL9000 requirements as well as business unit needs.- Developed and maintained data analysis reports for RMA analysis, incoming/outgoing/NCR analysis, RMA turnaround time analysis, MTBF calculation, and transaction analysis, by using Crystal Report.- Participated in business unit Strategic Development Process to improve product ease of use and customer satisfaction.

Fremont, Ca

- Led periodically internal audits, ISO audits, and customer audits to drive quality improvement activities, and ensure the system and practices meet the customers’ requirements and the industrial standards- Supported Account Managers for customers’ inquiries on product/process reliability, product transferring (Contract Manufacturing), product change (PCN), NPI, and industrial standard compliance (RoHS, Telcordia) related issues- Led cross-functional teams to review and define customer complaint handling procedure, focusing on FA root cause analysis, corrective/preventive action (CAPA) development and implementation, non-conformance material handling (MRB), communication of FA8D Report to customers, and RMA handling turnaround time monitoring. - Performed reliability modeling calculation, predicted failure rate, life time, FIT, and MTBF/MTTF of new products, as well as compiled and published related reliability reports- Developed and implemented qualification matrix and reliability monitoring program, including Design Verification Testing (DVT), Reliability Demonstration Testing (RDT), On-going Reliability Testing (ORT) for new and existing products- Worked with manufacturing engineers to set up and review SPC, Gage R&R, PFMEA, quality plan for different products and production lines- Performed supplier/material qualification and supplier auditing- Participated in CM qualification/management and conducted CM audit- Led internal quality meeting weekly with top management and representatives from different departments to review company-wide quality performance and quality plan (IQC, OQA, and IPQC performance, RMA rate etc.), raise critical in-process and field failure issues, report CAPA progress, and reveal opportunities for improvements- Conducted periodical quality review meeting with customers to understand customers’ concerns as well as to obtain feedback for continuous improvements

Mba, International Business/Finance

Mba, Applied Statistics

Bba, Statistics And Information Science