Caroline Yang Email & Phone Number

Lexington, Ma, Us

Boston, Massachusetts, United States

Windsor Locks, Connecticut, United States

- Managed and initiated approximately 55 long-term agreements with current and new suppliers ranging in value from $300K to $2.5M.

Middletown, Connecticut, United States

- Pitched and received approval for customer satisfaction survey, first in 7 years. Designed, conducted survey for commercial service customers in the region, applying results to reorganize sales process efforts and improve customer satisfaction.- Participated in sales process for the Strategic Partnership Group, which provided customers with HVAC solutions to decrease operating cots and increase efficiency.

Paris, France

- Headed the Onboard Communication Project for product and service development, providing customers with real-time status reports on refrigeration units.- Wrote business opportunity proposal for top executives describing short-term and long-term corporate strategies for the onboard communications initiative. Recommended OEM manufacturer with whom Carrier formed a partnership and released its first onboard communication product.

Farmington, Connecticut, United States

- Assessed feasibility of entering the commercial refrigeration controls industry by conducting a competitive analysis of present players in the market and by researching potential customers.- Identified an acquisition candidate in the commercial refrigeration controls industry and initiated communication with candidate company. Efforts led to Carrier acquiring candidate company.

Tokyo, Japan

Consultant, Risk Management Service Department- Led Municipal Government Risk Management Project Team, a joint project between sales department for government offices and the legal risk group, to develop new consulting services in the area of risk management and insurance for Japanese public entities such as Tokyo Metropolitan Office and Ministry of Finance of Japan.- Published articles in company quarterly magazine in the areas of U.S. Tobacco litigation, crisis management, environmental issues and lawsuits, and breast implant class action suits.Underwriter, Aviation and Space Department- Evaluated reinsurance offers for international air carriers from brokerage firms in the US and UK, and proposed acceptance/declination to senior management.

Master Of Business Administration - Mba, Business Administration And Management, General

Activities and Societies: Co-President of Asian Business Club; Founding Member of Global Business Club

Bachelor'S Degree, Economics, First Group Scholars (Top 5%) 1988-1989; Dean’S List 1988-1990, 1991-1992

Activities and Societies: Treasurer of Smith College Glee Club; Member of Student Advisory Board for Dean of the College

Junior-Year-Abroad