Yang Gao Email & Phone Number

Camillo, Wa, Au

Perth, Australia

Create and implement business plan in 3 / 6 / 9 / 12 months timelinesUnderstand store finances to ensure operation as per “The Good Book”Working in tangent with ATL to ensure proper guidance and development of consultantsContinuous feedback and training for all consultants, both planned (ie 1 on 1s) and spontaneousOrganising and implementing team planning days in order to align team direction and focusCreated structured “seeking help” system for consultants in order to facilitate questions in store and address gaps in knowledge storewideAddressed lack of structured novice development practices in store by creating minimum standards focusing on getting new novices ready to succeed Planned and run AM planner training sessions to address gaps in knowledge (product / destination knowledge etc), introduce new tools to increase work efficiency (Sabre shortcuts, advanced functions etc) as well as introduce and ontrain new systems (FC Trips etc)Using and refining all skills gained during time as ATL

Perth, Australia

Developing Consultants & NovicesAssist team leader in leading the business in order to hit KPI goalsAssist team leader in planning for the business in the areas of team vision, goals, strategies and budgetOrganizing effective development of team focusing on change of behaviour in order to drive KBD （$/file, conversion rate, quotation numbers) improvementSchedule, plan and facilitate effective morning AM planners and weekly business meetings in order to achieve aboveSchedule, plan and facilitate effective one on ones in order to drive personal growth by using individual KBD information in order to create SMART goals and “how to” strategies in order to change behaviour and in improvement in KPIs.Offer support for all staff in the office in any field, ranging from product knowledge to process to system know how to peopleEnsuring staff receive ongoing training from external sources (such as suppliers, Certifications, head office and compass) in order to maximize their potentialGeneral leadership duties such as rostering, shop maintenance, assignment of weekly and monthly jobs, office supplies etcDeal with customer complaints in a manner that is best for the customer but still adhering to FC minimum standardsIdentify areas of improvement for the store that will either lead to increased revenue or decrease in cost (negatives)Refine all consultant skills / responsibilities in order to lead the way

Perth, Australia

To sell travel and not just flightsFollow one best way Customer Service Experience in order to serve each customer to the best of my abilityEnsuring accuracy in all aspects of work such as documentation, communication and informationUnderstand KPIs & KBDs and how one affects the otherBe able to help create and follow success plans in order to improve my personal business and the stores businessBe punctual and presentable at all timesBe part of a team environment but also able to self manage workload and time

China

Teaching TEFL Certified English to children interested in extracurricular studiesEach child was assessed through both the needs of the parent and their current skill levelA custom curriculum was designed with the above two criteria in mindCarefully manage class time schedules and payment via an hourly basisAveraging 10 students enrolled concurrently, organized into classes of up to three with the majority being one-to-oneOne of my students attended a nationally organized English competition and achieved third place at the Province level.

Bibra Lake, Perth Wa

Handling all aspects of marketing and first level support of IT:Marketing:Image editing for company useOversee and generate content for new websitesGenerate new content for websites and social mediaCreating brochures, pamphlets etc for both online and print presenceOrganize and acquire tailored promotional merchandiseCompetitive and market analysisOrganize, setup, and run a presence at Exhibitions such as AOG2012 and WIOA2012Unifying company branding in terms of colour & logosResearch and offer avenues of print and online marketingImplementation of two eCommerce stores for two separate lines of productsResearch current projects / tenders and presenting those relevantRegular status update presentations in regards to website progress, marketing budget, planned work in progress etcWriting and publishing articles onto online databases for promotion and educationIT:User account maintenanceFirst level help desk support for employeesCentral point of communication between business and dedicated IT support

Cannington

Providing detailed information and suggestions on computer recommendations based on their personal requirements. Also handled computer technician work, analyzing computer issues and faults in order to create a viable solution.Due to my background, also handled light marketing work, involving website updates, marketing material creation, and social network updates.

Bachelor Of Commerce (B.Com.), Marketing & Business Information Systems

Certificate Iv, Travel And Tourism