Gloria Y. Email & Phone Number

Minneapolis, Mn, Us

Eden Prairie, Minnesota, United States

• Monitor endpoint detection and response systems using Microsoft Defender.• Investigate, mitigate, and respond to system vulnerabilities and risks by analyzing audit and sign-in logs across Microsoft Azure.• Identify and remediate threats powered by human and machine intelligence on CrowdStrike, addressing potential PUP and malware.• Resolve security incidents and address potential disruptions by creating, documenting, and maintaining detailed incident logs on SharePoint.• Collaborate with IT teams to ensure secure network and server configurations, while enhancing security awareness and helping employees identify and report phishing attempts using KnowBe4’s PhishER platform.• Manage and prioritize security tickets through Arctic Wolf.

Minneapolis, Minnesota, United States

• Assisted closely with financial advisors and their team members to deliver technical assistance, leveraging Salesforce and various RBC applications.• Diagnosed hardware failures, configuring computer systems and peripherals, and coordinate repairs or replacements as needed.• Utilized remote desktop tools and collaboration platforms to provide remote technical support, resolving issues efficiently without the need for onsite support.

• Utilized strong analytical skills to expedite the resolution of unpaid customer accounts, minimizing financial risk and maintaining customer relationships.• Collaborated cross-functionally with internal teams to investigate and resolve customer disputes, addressing root causes and ensuring optimal problem resolution.• Preserved the integrity of customer information through accurate documentation and timely responses, highlighting attention to data security and privacy.

Woodbury, Mn

• Served as a proficient communicator and liaison between internal and external stakeholders, utilizing effective communication strategies to ensure clear and secure exchange of information.• Leveraged SAP Software Solutions expertise to process orders and manage customer data securely, emphasizing the importance of data integrity and access controls.

Greater Minneapolis-St. Paul Area

• Provided on-site support in managing events, ensuring security protocols were followed during check-in, guest interactions, and event set-up.• Oversaw the security aspects of Eat Drink Dish Mpls' Facebook and Instagram accounts by monitoring and analyzing analytics taking into account data privacy and security concerns.• Raised awareness about events and promotions through Instagram stories during events and used the official account to communicate important community related updates.