Tou Yang Email & Phone Number

Arcadia, Wi

Work virtually to provide IT support to users domestically and internationally.Recognize and solve IT problems and utilize problem management systems.Make independent judgments without direct supervision.The System Support Analyst (Help Desk IT Support)is responsible for providing technical and problem resolution support for all internal and external customers via email and telephone requests.The SSSI supports the company computer security policies and perform support procedures, and assist in the improvement ofdepartment procedures and other company/departmental processes.

La Crosse, Wisconsin Area

Job Summary:Managing all IT related functions including hardware, software, websites, and other IT related equipment for facilities in Wisconsin and Texas. Responsible for maintaining the company’s network environment and managing projects. Responsible for bridging technology and business goals to provide productive solutions. Communicating with key business units including finance, payroll, human resources, and manufacturing. Essential Function:• Network Administration, providing technical assistance and support for applications and hardware problems • Database administration and SQL report writing • Managing and training of Microsoft Navision (ERP software) • Maintaining network equipment (computers, printers, faxes, network equipment, phones, intercom system, video conferencing, and T1 lines). • Plan the lifespan of technologies, including anticipated upgrades and replacements. • Managing and maintaining the company’s multiple websites. • Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. • Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. • Communicating with other departments to leverage technology to increase efficiencies.

3700 State Rd., La Crosse, Wi 54601

* Assist in restocking and recovery on the sales floor and maintains sizing, colorization and organization of merchandise as directed. * Support Sale Specialist on the sales floor during busy times as well as providing excellent customer service to customers.* Ensure that merchandise is out on the sales floor at the right time, in the right amounts, and move newly received merchandise to the sales floor.

2131 Centennial Hall, Student Support Services

* Take care of scheduling students to meet with advisors in the Student Support Services office. * Call students when necessary and take calls to answer a variety of questions. * File student profiles as well as create office event posters and fix printer problems for students in the office.

Master Of Science - Ms, Software Development

Bachelor'S Degree, Computer And Information Systems Security/Information Assurance

Activities and Societies: La Crosse International Friendship Exchange, Hmong Organization Promoting Education, UW-La Crosse Student.

Undeclared, Freshman

Summer class with the TRIO program, Upward Bound.