Yaniv Levy Email & Phone Number

• Strategy Leader - lead and motivate for a creative and beneficial solution, in parallel to leading global delivery projects worldwide.• Leadership – of the customer success and support teams. Provide leadership and direction to teams.• Converting strategic plans into operational execution, verifying the territories we’d like to ‘penetrate’ and build an operational plan, considering the regional compliance and culture.• Process Optimization - influence stakeholders across diverse cultures to adopt our solution & functions. Working closely with the executive leadership.• Integration – Understand the overall complexity of the customer’s platform and build a plan for which platform to integrate and how.

Coach for personal development using the Satya method.Helps people recognize their limitations. The Satya method is a therapeutic method in which you work with the body while acquiring tools to deal with feelings and emotions.

· International Business Experience - managing EU and US customers, establishing and maintaining customer deployments from the project planning phase, through the implementation of the solution, until the closure of the project.· Sharp eye for detail- making sure that the project’s targets are being met while calculating the overall factors & milestones of the project, and prioritizing multiple tasks in a dynamic, entrepreneurial setting.· Negotiate Commercial terms – upon renewals or as an upsell, work with managerial levels with SMB and Enterprise accounts.

Managing the global Operations teams.· Customer management: Ensure program objectives are being met and measure the value of the solution to their organizations by using and analyzing BI data.· Leadership abilities - Experience in managing global teams, establishing and maintaining customer satisfaction across Fortune 500 companies through planning, issue remediation, and containment.· Planning, supervision, and control of the annual and multi-year work plan and measuring compliance with the BU targets.· Customer deployments – Plan, execute, and maintain the customer deployment. Serve as the client's trusted advisor for day-to-day activities, decision-making, and complex problem-solving. · Upsell and Cross-sell deals - Build and follow the weekly\monthly plans to meet the team’s targets· Actively grow existing customer base to identify new value-creation opportunities.

• Communication skills: Built and executed the overall customer-specific relationship framework. o Wide Client-facing while establishing and nurturing strong multi-level client relationships and serving as a senior escalation point for all issues o Proactive client communications with an oriented spirit to ensure customer delight• Technical Orientation – worked and managed complex technical products, which was part of the overall solution provided to the customer.• Project management experience- build and monitor complex project plans that involved multiple parameters and 3rd parties, development, and cyber-attack teams.

Managing the overall global customers (~1000 customers worldwide, Budgetary control of projects worth $ 380 million). Manage the post-sales relationship for strategically significant customers. · Customer Success and support teams – manage the daily routines and procedures of the team. Set up their goals and KPIs. Adjust their working procedures to gain efficiency.· Self-starter: A Tactical warrior who works in a fast-paced environment, and needs to catch up very fast with the product solution · Analytical and Technical skills - weekly analysis of the BI measurements, to evaluate customer trends and act accordingly in a proactive approach. · Technical organization efficiency- Initiating and implementing major change processes in employees’ time management. Building a Time-usage model to proper utilization of time to increase revenues. Time for servicing decreased by 70% - without damaging the service · Budget - Build, manage, and control the revenues, while investigating the sales trends on the Business Intelligence systems.

· Build, budgetary control and management projects worth $ 15 million · Integrate with local and international 3rd parties, like the payment industry, local regulation, and HW.· Managed projects for overseas clients and was responsible for increasing the share of services/products to existing customers. For example, at IKEA - we were responsible for upgrading the product versions of the company in each of the 20 countries in which we were active.

Lead the Professional Services team, which is in charge of the Europe and Asian clients.Was in charge of new software implementation projects in the Retail and Fuel markets in Italy, Russia & China.From the Fit and Gap stage, through the development and QA, until the delivery and installation

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