Yannick Drack Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Ab, Ca

Canada

• We support our customers and help them strive in their respective business by providing the best in class support and market analysis.• Ensure all data entered on SAP Hana are accurate based on daily business activities. • Extraction and Analysis of data from SAP Hana• Provide metrics and Analysis to Top Management & clients using MS Excel, Power Query & Microsoft PowerBI and advise best strategy adapted to their business.• Automate new and existing process throughout Microsoft Power Automate.

Port Louis, Mauritius

• Business Process Outsourcing (BPO): Manage 4 BPO activities : Learning Management, Brand Management, Creative design and Rights Management Activations.• Business Development – Grew startups by 193% compared to plan by developing and expanding Business activities (BPO).• Leadership – Grow a team from 4 FTE to 14 FTE in an impartial manner, develop teams to their full potential to meet business goals.• Operations Management – Developed proper reporting templates for the team based on each activity. • Project Management – Coordinate progress of new projects with higher management, IT, Compliance, Protection & resilience team and ensure a proper resilience. • Strategic Planning – Worked on forecast, budget and targets according to overall business goals. • Data Analytics – Developed proper reporting template for management review, Creation and interpretation of descriptive statistics using approved tools ( MS PowerPoint, Excel, Power BI ) • Continuous improvement – Simplified tasks through automation, like MS office to Excel using Microsoft PowerBI. • Client Management – Conducted Bi-Weekly meeting with assigned global client. Provide tailor made reporting to measure agreed KPI’s. Provide pragmatic solution based on client feedback.• Contracting & Billing – Ensured all Pitches, contracts are recorded in Microsoft Dynamic for proper follow up for billing. Drafted and revised contracts on yearly basis or on new client acquisition. • Staffing: Conducted Interviews, onboard to fill-in team capacity when required to meet clients and operational demand. • Global Project Management – Participated in Weekly calls with global team to identify new areas and opportunities so as to reach to global targets.• Employee Performance Development: Conducted Bi-Yearly performance appraisals, coach and improve employee performance towards defined goals. • Compliance: Maintained high standards procedures and policies regarding business and customer service policies.

Mauritius

• Supervises and develops a team of talented people in accordance with the Allianz People Attributes, leadership values and relevant guidelines.• Deliver assigned tasks by Higher Management: Interviews & recruitment process, onboarding, creating a network for the new joiners in and outside the team/branch, knowledge tests. • Act as facilitator, guides the team members with their objectives and development. • Enables the team to function effectively, follows clear priorities in alignment with the strategy and ensures that these are met.• Provide support to Internal customers, including compliance, procedural documentation;• 1st Level support for Allianz units Worlwide in validating/approving their projects with the Olympic and Paralympic Committee (IOC).• Review of Allianz BU'S proposal related to Allianz Worldwide Partnership with the Olympic and Paralympic partnership.• Ensure all proposal are as per rules and regulations set up by the Olympic and Paralympic Movements. • Responsible for the submission of proposals on behalf of Allianz BU's to the Olympic and Paralympic Movements and requesting of updates if required (based on applicable guidelines and experience); • Secures working conditions within which the employees are enabled to fulfil their tasks best and with high motivation.• Ensures compliance with occupational health and safety standards and regulations by law.• Prioritizes, delegates and controls tasks, balances workloads and steers capacity in the team;• Communicates actively and ensures proactive information management and may guide employees through change initiatives.• Coordinates team members in order to meet customer expectations;• Delivers team and customer presentations, sets team meetings and 1:1, informal voice of the team• Be actively involved in processes and apply improvement points for new or old processes;• Act as escalation point.• Responsible for administrative tasks linked to for the smooth running of operations.

Mauritius

1: Provide support to Internal customers, including compliance, procedural documentation;2: Assist Allianz BU's according to the documented procedures and processes; 3: Work on projects along with Allianz BU's & ensure everything is compliant. 4: Approval of access requests from users worldwide on "Allianz Online Portal", ( User accounts Management). 5: 1st Level support for Allianz BU's for creation of Materials & templates as per pre-defined guideline.6: Creation and interpretation of statistics; (Problem resolution including root cause analysis) 7: Review of Allianz BU'S proposal related to Allianz Worldwide Partnership with the Olympic and Paralympic Movements. 8: Ensure all proposal are as per rules and regulations set up by the Olympic and Paralympic Movements. 9: Responsible for the submission of proposals on behalf of Allianz BU's to the Olympic and Paralympic Movements and requesting of updates if required (based on applicable guidelines and experience); 10: Pre-approval of submissions on behalf of GSMD (Group Strategy, Marketing, Distribution) and routing to IOC (International Olympic Committee) /IPC (International Paralympic Committee); 11: Answering of general and specific questions on Rights Management & Activation 12: Daily management of end-to-end process; 13: Regular process analysis and design of improvement options (documentation, process, technology); 14: Continuous improvement of guidelines and provides training on material to Allianz BU's based on training requirement; 15: Prioritize and manage multiple issues simultaneously; 16: Establish a good working relationship with customers and colleagues in a global environment. 17: Provide support on Allianz Brand Guideline to Allianz business units worldwide. 18: Any other work related activities given by Allianz Management ( Survey's, Research, CSR, team building activities)

Port Louis, Mauritius

• Direct reporting line to general manager & Member of the Management committee. • Manage the indoor sales team and entire Sales & Marketing activities• Listen and Response to Customers’ Needs • Visit customers including Key accounts on regular basis. • Responsible of Providing adequate assistance to customer • Promote company's products through clear presentations and technical advice. • Provide customer feedback to higher management. • Analyze market situation and look for the best strategy to increase market share. • Identify new customers • Maximize sales to achieve monthly sales target • Ensure good follow up and smooth processing of customer order. • Provide Forecast figures prior for budgeting. • Responsible of invoicing to customer • Responsible of applying sales policies and ethical values of the company. • Manage and Minimize Customer Complaints • Build up and Strengthen business relationship with customers. • Responsible of the good functioning of the Indoor Sales dept • Provide Adequate Status to customers. • Provide after sales service, and ensure that customer is fully satisfied • Carry out market survey prior for marketing strategies. • Provide attractive Quotations. • Ensure that customer’s payments are done as per credit terms given by the company and collect payment with customers. • Provide weekly and Monthly sales report to Managing Director • Provide Monthly Sales Report to top management which includes the reporting of our sales on our company’s Global reporting web site. • Responsible of preparing and uploading of group reports on group server. • Participate in Annual Sales Plan and Budget. • Conduct Seminars, Workshops along with technical presentation to customers through well defined and clear Power points presentations in a view to promote the company's product ranges.

Mauritius

• Daily Visits to customers • Initiate Marketing Activities. • Promote company brand image and products. • Respond to customers Request and needs. • Provide Quotations to customers • Responsible of invoicing, feedback and follow up of orders, • Provide assistance to new customers and existing customers regarding our products and ensure a good after sales service. • Weekly Report to Sales Manager

Responsible of the good processing of orders • Respond to customers Request and needs. • Provide Quotations to customers • Responsible of invoicing, feedback and follow up of orders, • Provide assistance to new customers and existing customers regarding our products and ensure a good after-sales service. • Responsible of cash sales

Master Of Business Administration - Mba, Business Administration And Management, General, Nqf9

Activities and Societies: Trail running, Hiking, Mostly all outdoor activities Module Studied 1: Managerial Economics 2: Research &.

Postgraduate Degree, Business Administration And Management, General, Nqf8

Activities and Societies: Trail running, Mountain Biking, Hiking Module Studied in Post Graduate Business Management with the following.

Diploma In Marketing, Business Administration And Management, General, Good

Activities and Societies: Hiking, Trail Running, Nature Lover & defender, Mostly outdoor activities Principles Subject studied during 2.

Cambridge School Certificate, Business/Commerce, General

Activities and Societies: Volleyball, Football Principles Subject studied: English ( Oral 2) French Mathematics Principles Of account.