At OTHISI SA, we are redefining the future of customer engagement and business process outsourcing.We don't just provide services; we create transformative experiences that bring our partners closer to their customers, fueling long-lasting relationships and driving sustainable growth. By exclusively partnering with industry leaders, we deliver innovative, tailor-made solutions that set new standards in customer service, sales, and marketing.At the heart of our approach is a commitment to excellence, powered by cutting-edge technologies and data-driven insights. Our expert team leverages advanced analytics to unlock the potential within each customer interaction, ensuring our partners deliver outstanding, personalized experiences at every touchpoint.Our mission is clear: to empower businesses with the tools and strategies they need to thrive in an ever-evolving marketplace. At OTHISI, success isn't just about meeting expectations; it's about exceeding them, one customer at a time.

As the Chief Patient & Physician Engagement Officer at Epikast, I am responsible for leading and executing our strategic vision while overseeing the daily operations of the company. My role involves working closely with our leadership team to ensure operational excellence, drive growth, and optimize our business processes. I focus on enhancing efficiency, streamlining operations, and fostering a culture of innovation and collaboration across all departments.Key Responsibilities:Strategic Leadership: Collaborating with the CEO and executive team to shape and implement company strategy, ensuring alignment with our mission and long-term goals.Operational Excellence: Overseeing the daily operations, from supply chain management to customer service, ensuring that all business functions are running smoothly and efficiently.Process Optimization: Continuously evaluating and improving operational processes to increase productivity, reduce costs, and enhance service quality.Team Development: Leading and mentoring a diverse team of professionals, promoting a culture of accountability, growth, and continuous improvement.Financial Oversight: Managing budgets, forecasts, and financial planning to ensure the company’s financial health and profitability.Innovation and Growth: Identifying new growth opportunities, driving the implementation of innovative solutions, and ensuring that Epikast stays ahead of industry trends.

As Sales Director at NOVA Telecommunications, I was privileged to lead a dynamic and results-driven organization of over 800 full-time employees. In this role, I was responsible for overseeing all aspects of Consumer & SOHO/SME Sales, including Sales & Distribution activities and strategic sales development initiatives across various distance sales channels. (Call Centers, Field Sales, Digital)Key Responsibilities:Leadership and Management: Directed an organization of 800+ FTEs, ensuring alignment with the company’s objectives and fostering a high-performance culture focused on achieving sales targets.Sales & Distribution: Led all core Sales & Distribution activities, driving growth and market penetration through effective management of sales channels and distribution networks.Strategic Sales Development: Spearheaded sales development initiatives aimed at enhancing sales capabilities and expanding market reach, including the execution of new sales strategies and process improvements.Commercial Project Execution: Successfully led the execution of several major commercial projects across all consumer channels, focusing on innovation and customer satisfaction.Launch of Next-Generation Services: Played a pivotal role in launching Next-Generation Access (NGA) fixed networks, PayTV services, and Fiber-to-the-Home (FTTH) solutions, ensuring that NOVA remained at the forefront of the telecommunications industry.

Leading distance sales channels of WIND Hellas including, 300+ telemarketing agents, 250+ Door-to-door representatives as well as all 100+ indirect small dealers and WIND Hellas online portal. Accountable for delivering WIND Hellas channel and customer investment budget. Managing an organisation of 15 internal and 600+ external FTE

Created from scratch the largest nationwide network of field sales/door-to-door representatives with a team of 200+FTE offering €5 mio+ revenues from the 1st operating year