- Lead the development of customer projects across multiple functional teams- Lead customer-centric research programs with sales & operation team to discover potential business deals- Drive customer experience initiatives that address complex customer business challenges- Generate competitive analysis and market trend study on various business implementations- Deliver quarterly statistical reports on customers, markets, products to regional executive teams

- Perform primary/secondary data analysis and manage data adopting SPSS, Excel, and Tableau- Communicate data review findings and present monthly report to internal stakeholders- Prepare and deliver statistical reports on customers, markets, products and feedback from surveys- Design and code online surveys to support customer service from multiple product lines- Maintain company data warehouse and update monthly reports from on-going projects

- Perform data analysis of survey on user centric personal health records (PHR) - Engaged in market research and data analysis of Eating Habit of WPI community - Design conference exhibitions and deliver weekly progress presentations- Designed and coded online survey