Yan Wang (Msc, Itil, Pmc) Email & Phone Number

加拿大多伦多地区

Markham

Lead an international IT solution analyst team to assist G+D subsidiaries to migrate clients (Financial Institutions, Government, Transit Companies) from Syteline to SAP successfully;Manage the team to support all IT requests for more than 40 active clients in Canada (e.g., BMO, CIBC, Scotiabank, TD, etc);Support global projects from Canada/Mexico/Brazil/South Africa;Support QA team to ensure the high quality of digital deliverables for G+D Canada subsidiary;

Toronto, Ontario, Canada

• Implemented Coupa - SAP Integration project to automate customer billing and payment process that reduced the manual work for billing team • Managed more than 20 Line of Business for 6 financial institutions (Canadian Banks, US Banks and South Africa Banks) , 0 production issue due to requirements or solutions • Led three developers working with South African team to build an modular coding environment to reduce IT effort for on-boarding new clients• Analyzed SAP data for all clients to provide solution for a critical production issue within 6 hours, and presented the solution to VP and CEO which fixed 50% of the issue• Built data visualizations using Excel for portfolio management which reduced manual report time and helped risk analysis

Winnipeg, Canada Area

• Established a confluence knowledge base including project specs, business requirements, roadmaps, support model, etc. • Used data-driven approach (Adobe Omniture, Google Analytics) to prepare and developed user cases which increased the usage of WiperBlade App in CT store by 15% • Utilized different analytical tools to observe the CT app or website performance (AppDynamic, NGINX, etc) which reduced level 1 service tickets by 10%• Conducted usability testing for a Virtual Reality App which reduced 50% of user guide content • Prepared test cases using Jira or HP QC, which reduced manual workload · Helped making application builds for iterative testing to mitigate the developer resource limitation • Involved to design A/B testing for Black Friday Digital Camping

• Conducted multiple user studies with surveys and wizard-of-oz methods, applied qualitative and quantitative analysis techniques, and published three Human-Computer Interaction related papers and one Data Mining paper • Developed and Managed the research survey site using html5, Php, My SQL • Implemented a UI to control robotic behavior using Python for user study

managed the laboratory, supervised and assisted students on solving theoretical and programming problems, and evaluated students’ performance

programmed and tested a new data mining algorithm, wrote a technical report

assisted technicians managing a server room, maintained computers systems and networks

Msc, Computer Science, 3.8/4.5

Took seven required undergraduate courses and six graduate courses Conducted multiple researches and studies online and in lab Published.

Bachelor Of Engineering, Computer Science, 3.58/4