Yan Xu Email & Phone Number

San Francisco, California, Us

Lead AI App Engineering team, an internal incubator within Salesforce AI Research (https://www.salesforceairesearch.com), to work hand in hand with world-class AI researchers to translate ground breaking AI research into high-impact AI applications embedded into Salesforce products.

Santa Clara, Ca, Us

Manage global Engineering organization for developing ServiceNow UX Platform Builders and Experiences including:- Now Assist Platform: ServiceNow Generative AI platform- Conversation Platform: Virtual Agent, Workspace Agent Chat, Conversational Channels, Advanced Work Assignment, NLU Workbench, and Conversational Analytics.- UI Builder

San Francisco, California, Us

Managed Engineering team to develop Einstein Bots, the enterprise chatbot solution for building conversational services in a declarative manner using the power of Artificial Intelligence (AI) technologies.- Led Engineering team since the first product GA release. Partnered with Product Management, UX, Solutions Engineering, Sales and Support teams to grow the product adoption 50X in 3.5 years- Drove product innovation with Product Management, Data Science and Research teams. Continuously improved Chatbot “Intelligence” by enhancing Natural Language Understanding (NLU) model and adopting new Machine Learning capabilities. Won Service Cloud Innovation Award in 2019- Built very strong team of engineers. Provided technical guidance, career development, and mentoring to team members. Had track record of grow engineering team including recruiting talents and helping team members grow to the next level in their career. - Set a great example of Trust focus. Led Engineering team to implement enterprise mandates, monitor service availability, adopt service ownership model, acquire compliance, and improve product quality.- Partnered with Product Management and other key business teams to drive the product roadmap, prioritize release scope, and define the delivery plan. Drove the execution and delivery of new features by collaborating with many cross-orgs and cross-clouds Product and Engineering teams.- Collaborated with Solutions, Sales and Support teams on customer go live projects for strategic accounts. Utilized deep product and technical knowledge for successful and efficient technical support for our customers- Acted as a hands-on leader who understood product and technology at a very deep level. Gained in depth knowledge of Salesforce Platform, Core Technology and UI Framework. Earned Salesforce Trailhead Ranger rank and Salesforce certified Scrum Master.

San Francisco, California, Us

Build AI driven, next generation Service Cloud.

Redwood City, California, Us

AutoGrid Systems uses Big Data and Cloud Computing technology to analyze the exponentially expanding wave of data being generated by distributed energy resources. Our suite of Energy Internet applications allows utilities, electricity retailers, renewable energy project developers and energy service providers to deliver clean, affordable and reliable energy in a distributed energy world.• Manage multiple organizations including Platform Development, and Application Development, DevOps, and Professional Service Engineering.• Mentor and guide the team in technical and design decisions. Provide thought leadership and establish a technical vision for the long-term technology solutions and architecture based on business goals and technology drivers• Lead software development on a dynamic environment that need to adapt quickly to changing requirements and react fast to our customer’s feedback. Manage the agile development process to ensure we are hitting software release dates and company goals. • Lead DevOps team to drive deployment pipeline, system monitoring, service containerization, and infrastructure provisioning automation. Manage all production infrastructure in AWS Cloud, and ensure high scalability, availability, reliability, and security of Cloud services • Work closely with Data Science team to integrate forecast, optimization, and M&V modules that are built on Machine Learning and AI into software systems • Partner with Product Management and other key business teams to drive the strategy and roadmap, prioritize and scope product releases, define the delivery plan, and drive the execution

Redwood City, Ca, Us

Lead a multi-shores organization of 30+ development managers, architects, and developers. Manage the development of all application products in Revitas Enterprise Revenue Dynamics (ERD) suite including Revenue Manager, Master Data Manager, Medicaid Rebates, Government Pricing, Validata and Classic (legacy system).• Managed both new feature development and sustaining engineering in rapid release cycle. Built two new products, Financial Accruals and Royalty Management, from scratch. Optimized the development process through improving the continuous integration, adopting agile iterative methodology, streamlining build process, enforcing test-driven development, and initiating development performance measurement metrics.• Led application performance lab, run performance benchmarking and tuning. Tuned the architecture and code in both Middle tier and DB tier to improve application performance, scalability and reliability.• Partnered with Marketing and Product Management to lay out long term product roadmap and release strategy. Coordinated with Product Management, QA and Program Management to plan release schedule and scope.• Worked with Support and Professional Service to launch successful go-lives for large pharmaceutical companies, such as Pfizer, Novartis, GlaxoSmithKline, AstraZeneca, etc.

Austin, Texas, Us

• Managed the development of Fusion Partner Relationship Management (PRM), a new initiative in Oracle next generation enterprise application. Built engineering team from ground up, motivated team to learn new technology, guided the technical design, adapted quickly to the changing requirements, and delivered the complex partner program and program enrollment features in 6 months• Led a large (20 team members) and geographic distributed engineering team to build the enterprise social network framework, the foundation of the Social CRM applications. Led the PSR (Performance, Scalability and Reliability) team. Defined performance metrics, planned and executed the performance tests, analyzed the performance bottleneck, and provided the performance improvement suggestion.

Austin, Texas, Us

- Led the design and development of the applications framework for Oracle E-commerce platform. The new framework and the performance improvement built a solid foundation for iStore- Led several integration projects (technical and functional), which involved multiple cross-functional development teams. The comprehensive integration is the key to the market leadership of Oracle e-Commerce platform

Austin, Texas, Us

Austin, Texas, Us

Mba

M.S., Computer Science

B. E., Electrical Engineering