Yao Michel Bony Email & Phone Number

Montreal, Qc, Ca

Montreal, Quebec, Canada

-Diagnose issues customers are experiencing with Shakepay-Have a thorough understanding of our products, features, and processes-Collaborate with other team members to resolve customer inquiries-Relay feedback about the customer’s experience to other teams-Investigate suspicious activity, gather information, and take appropriate actions toprevent fraudulent activity-Engage with customers directly via chat and email

Montreal, Quebec, Canada

-Led the seamless onboarding experience for new customers, guiding themthrough the process of entering the cryptocurrency market.-Expertly addressed an array of inquiries, spanning technical, product-related,and general questions, demonstrating a comprehensive understanding ofblockchain technology and cryptocurrency markets.-Enhanced fraud detection systems by proactively identifying and implementingmeasures to safeguard customer assets like videocalls to customers to avoidpotential threats over their Bitcoin holdings.-Collaborated seamlessly with cross-functional support team members,contributing customer insights that significantly improved operationalprocesses and customer satisfaction.-Facilitated clear and effective communication of bugs and technical issuesreported by customers to the software development team, ensuring promptresolution & enhancing the user experience.-Executed daily financial operations, skillfully managing payment transactionsand contributing to the organization's financial integrity.-Revamped and refined all-encompassing FAQs and customer supportdocumentation, providing an invaluable resource for both current and futureteam members, thus ensuring consistently high- quality service delivery.

Montreal, Quebec, Canada

-Managed accounts receivable processes with precision, efficiently processingincoming checks for timely settlement of client invoices within the system.-Demonstrated meticulous attention to detail by creating and updating clientaccounts, ensuring accurate and up-to-date financial records.-Streamlined financial reconciliation by consolidating bank reports with directdeposits and credit card payments, contributing to enhanced financial accuracy.-Arranged the consolidation of Cash on Delivery (COD) transactions from variousbranches within the system, ensuring a comprehensive overview of all revenuestreams.-Exhibited a commitment to transparency and compliance by providingmeticulously prepared documentation to meet the requirements of accountingauditors.-Proactively maintained client relationships through consistent follow-ups withdelinquent accounts, effectively navigating payment challenges and contributingto improved cash flow.

Montreal, Quebec, Canada

-Managed the smooth processing of payments by ensuring the delivery of checks to suppliers andoverseeing the settlement of company expenses, including utilities and telecommunications bills.-Conducted accurate data entry and detailed costing of invoices, maintaining precise financialrecords and ensuring prompt expense recognition.-Played a vital role in upholding the integrity of the general ledger by consistently updating it withaccurate data from our department for comprehensive financial reporting.-Demonstrated financial acumen by strategically timing payments to suppliers, maximizing theutilization of payment terms discounts and positively impacting the company's finances.-Skillfully organized the classification of invoices, packing slips, and checks both manually anddigitally, maintaining an efficient and orderly record-keeping system.-Fostered effective collaboration, particularly with the purchasing team, to promptly investigate andresolve delivery discrepancies, strengthening supplier relationships and enhancing accuracy inprocurement processes.

Montreal, Canada Area

-Conducted thorough inventory controls to ensure accurate stock levels, optimizingresource allocation and maintaining operational efficiency.-Rectified discrepancies arising from supplier errors in merchandise reception,safeguarding data accuracy and contributing to streamlined inventorymanagement.-Generated comprehensive reports for each warehouse, facilitating efficient stockrotation and seamless transfers to uphold product availability.-Maintained the accuracy of the price list, contributing to precise pricinginformation and supporting informed decision-making.-Demonstrated meticulous attention to detail by creating and updating productcodes within the ERP database, enhancing data integrity and retrieval.-Actively communicated with suppliers to track and expedite shipments, ensuringtimely and consistent product availability.-Oversaw the preparation and timely dispatch of packing slips to suppliers,enhancing communication and supporting smooth logistics processes.

Montreal, Canada Area

-Prepared and meticulously printed tax sheets for clients, ensuring accuracy and adherence toregulatory requirements.-Collaborated closely with accountants to assist in completing tax sheets, contributing to seamlessand timely tax filing processes.-Analyzed documentation provided by clients to strategically determine optimal approaches for taxcalculations, showcasing a detail-oriented and analytical approach.

Bachelor Of Business Administration - Bba, Logistics, Materials, And Supply Chain Management

College Degree, Business Administration And Management, General