Yao Chen Email & Phone Number

Shanghai City, China

Geneva Area, Switzerland

• Community management and development: o Lead for the Professional Services Industry Group (leading firms in consulting, legal, accounting, and human capital); oversee the overall quality of the community development.
• Content development and curation: design, deliver, and manage thought leadership products, including projects, programmes, reports, and marketing materials; for example,o Lead for The Leadership, Trust, and Performance.

Geneva Area, Switzerland

Participant in academic fellowship and leadership development program in partnership with INSEAD, London Business School, Columbia University, and The Wharton School at the University of Pennsylvania. The program recruits a small number of high potential young leaders from around the world as "Global Leadership Fellows" each year. During the three-year.

London, United Kingdom

• Project: Organizational change management to improve the global headquarters’ effectiveness and efficiency
• Lead in designing and implementing project phase I to establish transparency and identify key issues
• Stakeholder alignment: conducted internal interviews with business heads and regional CEOs
• Data analytics and organization design: conducted business data analytics and re-designed the headquarters’ structure

Beijing

• Example project 1: Information security - senior leadership engagement and alignment
• Lead consultant (Asia Pacific) on a global initiative aimed at engaging top 1% decision makers in Siemens to address the information security challenge
• Chief facilitator and chairperson for key workshops and Trainer the Trainer sessions in multi-cultural and hierarchically-sensitive environment; liaised with HQ in Germany on up- and downstream feedback and strategy
• 30+ workshops delivered across 11 countries, quick fix solutions implemented and long-term execution plan initiated; average workshop rating 4.8/5Example project 2: Sales setup competitiveness benchmarking
• Cross-cultural team benchmarking sales setup for tier 3 products against MNC and local competitors across Industry infrastructure and Healthcare markets
• Conducted quantitative and qualitative analysis of various sales levers (costs, go-to-market strategy, sales force, etc.), including in-depth interviews with internal business experts, customers, and best-in-class.

Greater New York City Area

• Project: Organizational change management & implementation
• Led $3m 1-year project to implement a standardised client service process to 1200+ employees across 40 offices
• Project lead: oversaw a team of 8, created and executed the project plan and implementation strategy
• Stakeholder management: key point interface for internal and external business and operation managers
• Trainer: designed and delivered training on process buy-in and technology tools through online and in-class sessions
• Content development: developed presentations, reference documents, broadcast messages and intranet content

• Prestigious projects for the firm’s top 3 clients on Leadership Development from design to development, delivery and evaluation; project revenue generated – USD 10 million over project life cycleExample project 1.
• Executed action-learning programmes for a major global investment banking company
• Project focused on effecting internal cultural change aimed at its top 200 senior managers Example project 2: Performance evaluation and development standardization (Healthcare & Pharmaceutical)
• Drove a project team’s efforts in designing and implementing a standardised global performance evaluation and development system across a Fortune 20 healthcare organisation –pilot launch across the US to 1,000 middle.
• Managed standardised training programmes that were rolled out to 20,000 frontline managers worldwide – 30 programmes/year, 94% average client satisfaction rate

Mba

Activities and Societies: • Winner of Saatchi & Saatchi Creativity workshop • Global project (UAE): Development strategy for the 1st.

Ms.Edu, Intercultural Communications

Ba, English Education