Muhammad Yaqoob Email and Phone Number

Seasoned banking professional with over 7 years’ business, operations and technology experience. This encompasses complex, high risk, multi-million dollar, multi-country, multi-year Core, On-line Banking and surrounding applications Transformations including system requirements, systems development, integration, and implementation in multi-cultural environment.Proven track of managing stakeholders at all levels, collaboration and working geographically distributed teams. Possess strong business expertise and functional knowledge of Retail and Commercial Banking Products, Cards, CRM, Online Banking, Mobile Banking, Channels, Operations, and Technology Refresh Programs.Soft Skills:•Strong leadership, presentation, people and conflict management qualities•Change management and timely escalations; can see big picture and detail-oriented•Self-motivated, result-oriented, adaptable, go-getter and driven by innovationSpecialties: Methodologies: PMI/ PIMBOKSDLC Methodologies: Waterfall, Incremental, Iterative, Spiral, Lean, AgileElicitation Techniques•Requirement workshops (JAD session) / Focus Groups•Brainstorming•Interviewing / Surveys / Questionnaire•Document Analysis •Interface AnalysisDocumentations•Business Case, Project Charter, Project Plan, Test Plan, RFP, RFQ, RFI•BRD, HLRD, SRD, SDD / SOW•Release Plan, Configuration Management Plan•Requirement Management Plan, Project PlanDomain / Functional Knowledge•Retail / Commercial Banking•Credit / Debit Card •Collection / Debt Management System•Secured/unsecured lending.Collection / Debt Management System•Customer Loyalty / Rewards points•Strategic Sourcing / Contract Negotiations /Vendor Management / In Sourcing & Outsourcing•Online Banking, CRM / CAM / IVR / AML - SAS / SWIFT / Payments