● Delivered personalized customer support via phone, chat, and email, ensuring a high satisfaction rate while managing dynamic inquiry volumes.● Navigated CRM and software platforms, including D365, Microsoft Suite, and Salesforce, to streamline issue resolution and optimize the customer experience.● Engaged in problem-solving with clients and internal teams, delivering tailored solutions aligned with Patagonia’s mission and values.● Communicated fluently in English and Spanish to assist diverse customer groups, fostering trust and loyalty.● Consistently met and exceeded performance metrics, maintaining professionalism during peak sales and operationalperiods.

• Utilize CRMs such as Salesforce and Salesloft to manage a high-volume pipeline of leads through targeted calls, texts, andemails• Leverage in-depth knowledge of the Choco app to effectively communicate its value proposition to prospective clients,resulting in successful conversion rates• Skillfully handle objections and actively engage decision-makers to foster trust and credibility in Choco’s innovativetechnology• Provide exceptional customer service by onboarding clients and training them on how to use the app over the phone• Consistently exceed sales targets by demonstrating the value of the app to decision-makers, resulting in target achievement of100% or more in some instances• One of the 5 top reps for upsells across Choco’s 5 markets/countries for the month of December

● Acquired my leasing license in August - studied for and passed the course and state exams in a span of a few days● Gained Chicago market knowledge, compiled tailored apartment lists for clients, called properties on details and specials,scheduled and went on apartment tours● Communicated with clients over texts and calls, doing follow-ups to provide excellent customer service

● Wrote content articles on a variety of topics for businesses to help them grow● Gained marketing experience and learning more about the digital marketing industry● Used SEO strategies such as using primary and secondary key words, internal, and external links to help companies increase search results on Google

● Processed transactions, accurately counted money, processed returns and exchanges, created orders, processed orderpick-ups, sold memberships, and provided stellar customer service● Served as Spanish-English translator when needed by customers● Sold over 700 memberships in the last 365 days and was the second overall top seller in the store as a part-time employee • Consistently promoted co-op memberships with a high conversion rate, resulting in 39% of nonmembers at my register becoming members● Number one seller of REI credit cards at the store level and one of the top sellers in the regional market

•Managed the orderly operation of the carryout process which required superior customer service, patience, agility and a strong work-ethic for the physically demanding labor•As cashier, accurately counted money, performed transactions, provided great service, and sold Extended Protection Plans when possible•Aspired to expand on occasional cashier duties to become a full-time, customer-facing cashier•Served as a Spanish-English translator at the service desk or sales floor