Yarin Alencar Email & Phone Number

Dublin, Ie

Dublin, Ie

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

• First line of contact for advisor and escalated customer enquiries.• Real time coaching and support for CCE advisors to resolve customer issues effectively and in a timely manner.• Close management of the VIP inbox, Legal/GDPR queries and Partner escalations.• Partner with the wider Operations Support Team to recommend improvements across contacts.• Proactively contact detractors and unresolved customers with the end goal of achieving a positive outcome.• Build and maintain strong relationships across the CCE and stakeholders outside my department such as Supply, PRM, Legal, Finance, and the LT.• Actively demonstrate the company values and contribute to the delivery of a customer centric culture.

Dublin, County Dublin, Ireland

• Handling multiple customer queries across chat, telephone, email, and WhatsApp, focused on first contact resolution • Accurately updating customers and suppliers through internal systems.• Committed to providing an excellent standard of customer service (NPS).• Contribute to contact improvement activities and opportunities.• Participate in multiple new hire shadowing sessions as well as the new hire buddy system.• Took on the Office Manager role during annual leave cover.

Dublin, County Dublin, Ireland

• Delivering food and beverage orders within established timeframes. • Providing excellent wait service to ensure satisfaction. • Preparing and serving a variety of coffee drinks, along with pastries and cookies. • Maintain inventories and supplies to ensure the stock is ready for the week.

Dublin, County Dublin, Ireland

• Maintained bar stocks, replenishing daily as necessary. • Monitored front entrance for new customers while assisting servers by taking and delivering drink orders. • Collected payment for drinks served, balanced cash receipts and kept accurate cash balance.

Dublin, County Dublin, Ireland

• Prepared coffee, cleaned dining areas, opened register and carried out other opening duties. • Cleaned counters, machines, utensils and seating areas daily. • Prepared customer orders across all fresh food areas, making sandwiches and rolls, in a fast-pace food retail environment.

São Paulo, Brazil

• Monitored FX matching and netting. • Maintained accurate and complete recordkeeping for all FTZ transactions. • Managed and Pay daily ACH/PMS Duty Payments. • Communicated with the bank and provided them with client and supplier bank details. • Assisted the trading desk in onboarding new counterparties, markets or trading systems

Professional Diploma, Content Writing

Bachelor Of Arts - Ba, Marketing With Digital Media

Activities and Societies: Content Creator - DBS Marketing SocietyWithin DBS, I have learned important areas of Marketing, going.

Higher National Diploma, International Business/Trade/Commerce