Yas Puteri Email & Phone Number

Singapore

Singapore

Singapore

• Converting inbound sales inquiries via online platforms (including live chat, social media, etc) and achieving assigned sales revenue. Constantly seeking to increase online chats conversion.• Generate and monitor quality leads from FreshChat channel, to sales team.• Achieve KPI respond time in responding to customers via FreshChat.• Assist in generating and escalating post-sales tickets to various departments, such as to our Customer Experience Team.• Deliver first in class communication by exceeding customers’ expectations during their digital shopping journey.• Providing customers with prompt, efficient, accurate and consistent information, and communication in line with company policy.• Keeps abreast of Castlery’s product range, product applications, technical services, market conditions, competitive activities, advertising and promotional trends.• Performed other job-related duties and administrative responsibilities from time to time

Singapore

Singapore

• Handled outbound calls• Lead conversion via Facebook, Carousell, and Live Chat• Handled social media account — Carousell• Handled website live chat enquiries• Assisted and support administrative staff in their day to day operations• Assisted and coordinate with sales and marketing teams• Worked closely with Sales to ensure successful closure of the sales process• Liaised with Holding Company — Uber Technologies and provide feedback from clients• Encouraged clients for upgrades • Informed potential clients on new contract promotions• Potentially considering new markets or clients to contact, based on knowledge of both the products/services and the users• Demonstrated to leverage best practices and offer insight into client’s interest• Maintained credibility through best practices knowledge in Sales Enablement space• Developed job related expertise and communication skills• Assisted in training junior Back End Sales Representatives• Met personal/back end team targets

• Handled inbound calls• Managed large amounts of incoming phone calls• Responded to hirers’ queries in a timely and accurate way• Identified and assessed hirers’ needs to achieve satisfaction• Assisted hirers on their arrears• Correct discrepancies in hirers’ account balances• Followed up with hirers to ensure their technical and automotive issues are resolved• Informed hirers’ on new contract promotions• Assisted in training junior Phone Support Representatives• Met personal/phone support team targets and call handling quotas• Kept records of hirer interactions, processed hirer accounts and file documents• Followed communication procedures, guidelines and policies