Yaseen Khalid Email & Phone Number

United States

• Follow established standard operating procedures and policies
• Handle customer request and follow-up to ensure resolution
• Perform valid and accurate review of customer documents
• Comply with security guidelines and handling of the sensitive information
• Work collaboratively in a team environment
• Communicate progress and any issues with immediate supervisor and team members

Chantilly, Virginia, United States

• Provided high-quality level 1 desktop support to end-users via telephoneand/or remote access
• Troubleshooted and resolved end-user computer software and hardwareissues including desktops, laptops, VoIP phones, and printing devices
• Provided level 1 support for 3rd party and proprietary applications
• Troubleshooted and resolved basic networking issues ensuring desktopcomputers interconnect seamlessly with diverse systems including fileservers, email servers, application servers, and administrative systems
• Followed appropriate steps for issue resolution, including keeping usersinformed of their ticket status, and escalating issues in conjunction withHelp Desk processes and procedures as necessary
• Developed advanced knowledge of applications

Sterling, Virginia, United States

· Verify each delivery against shipping instructions before delivering to customers· Load vehicle and properly secure items to prevent damage during transportation· Communicate effectively with dispatch regarding delivery progress and route detours· Use the Amazon Flex application to determine orders and timelines

Gainesville, Virginia, United States

· Performed oil changes and other related automotive scheduled services in a professional manner· Worked as a team to provide quick and quality automotive services· Maintained cleanliness in work area and restocked supplies· Greeted all customers entering the establishment· Answered customers questions and concerns regarding product and services with.

· Designed buildings such as: houses, stores, and religious sanctions· Heavily used Revit to create and update architecture blueprints· Effectively applied county code guidelines to each drawing

· Reviewed process control designs for power utility· Updated utility power systems drawings· Heavy use of Microsoft Excel to track and manage process control points

Bachelor Of Science - Bs, Information Technology

Associate'S Degree, Computer Science

Advanced High School Diploma

Education record