Yash Bhatnagar Email & Phone Number

Melbourne, Victoria, Australia

As a seasoned operations professional reporting directly to the Head of Operations, I manage and oversee team operations in collaboration with Account Managers, Project Managers, and development and design teams, both locally and with offshore teams in India and the Philippines. My portfolio includes over 250 clients, with notable accounts such as Bev Marks, Komatsu, and Denso.I lead scrum meetings, resource planning, and client experience and performance tracking, ensuring optimal service delivery and client satisfaction. My role involves setting priorities, conducting portfolio review meetings, and managing client retention and issue resolution. Additionally, I review team performance, restructure teams as necessary, and lead recruitment efforts for both onshore and offshore teams.Through meticulous planning and profitability sessions, I drive process improvements and maintain robust reporting standards, fostering an environment of continuous enhancement and efficiency. My commitment to operational excellence ensures that our teams deliver exceptional results, meeting and exceeding client expectations.

Melbourne, Victoria, Australia

The role involved managing end-to-end IT procurement and invoicing processes, ensuring efficient and policy-compliant purchasing activities. Responsibilities included preparing month-end journal entries, performing billing reconciliation to resolve discrepancies, and serving as the primary point of contact for internal customers to address and resolve issues related to procurement and the Coupa system.

Melbourne, Victoria, Australia

In my role reporting to the Director, I managed the production of web and mobile applications as well as digital marketing activities, including SEO, SEM, and SMM. My responsibilities included setting deadlines, managing timelines, and conducting WIP meetings to ensure project progress and alignment.I oversaw financials and project budgets, assigned projects, and led initial planning sessions. Supporting the sales team with pre-sales information and approving sales proposals was also a key part of my role. I reviewed project managers’ scope of work documents, resolved project roadblocks, and focused on client retention.I prepared reports and analyzed figures to inform strategic decisions, introduced new processes and job roles to enhance customer experience, and managed recruitment, training, and mentoring of staff. Additionally, I resolved internal and external project issues and organized team-building and bonding sessions to foster a collaborative team environment.

Melbourne, Victoria, Australia

As a manager of the web production department, reporting to the Director, I led a team responsible for delivering over 200 projects, including CMS, eCommerce, custom websites, apps, and CRM systems. I managed deadlines, timelines, and WIP meetings, ensuring projects stayed on track and within budget.I oversaw financials and project budgets, assigned projects, and led planning sessions. Supporting the sales team and approving sales proposals were key aspects of my role. I reviewed scope of work documents and met with clients to resolve project issues.I prepared reports and analyzed figures to inform strategic decisions, introduced new processes and job roles, and set up an incentive program to improve employee satisfaction. Additionally, I handled recruitment, training, and mentoring of staff. I am proficient in project management tools such as Basecamp, Roadmap, Asana, Trello, and Microsoft Excel.

As a project manager, I managed client meetings, project requirements, and scope, ensuring clear communication and understanding. I handled web designing and image editing using Dreamweaver and Photoshop, and set up and customized WordPress CMS for various projects. I reported project progress to clients and conducted SEO/SEM and social media marketing to enhance online presence.I advised clients using Google Analytics and Awstats, providing insights for optimization. Additionally, I managed sales, invoicing, marketing, networking, and accounting, overseeing the full spectrum of business operations.