Yash Gupta Email & Phone Number

Experienced and dedicated Salesforce Administrator with a strong track record of optimizing business systems for prominent organizations. Over the past three years, I have specialized in enhancing customer relationships, refining processes, managing teams, and achieving outstanding results.Key Highlights:- Team Leadership: Managed a dynamic team of 7 members, fostering collaboration and motivation to achieve goals. Implemented performance metrics that continuously improved team productivity.- Cross-Functional Collaboration: Facilitated seamless communication among diverse teams, ensuring alignment and effective project execution.- Client Engagement: Proficient in gathering client requirements, creating detailed reports, and coordinating with IT teams to deliver tailored solutions that streamline operations.- Salesforce Expertise: Managed user profiles, roles, and permission sets for 50+ customers, enhancing workflow efficiency and usability. Specialized in reducing clicks and optimizing data accessibility in Salesforce environments.- Data Management: Expertise in data import, export, cleansing, and de-duplication to maintain high standards of data integrity. Implemented workflow rules, process builder flows, and approval processes to automate business operations.- Reporting and Analysis: Designed custom reports and dashboards to empower clients with actionable insights for strategic decision-making. Conducted comprehensive training sessions to onboard new users seamlessly.- Salesforce Configuration: Hands-on experience in configuring Org-Wide Defaults (OWD), profiles, permission sets, roles, sharing rules, and network access. Developed custom objects, fields, page layouts, and other Salesforce components to meet specific business needs.- Customer Relationship Management: Successfully managed relationships with over 100 clients, ensuring satisfaction and retention through proactive support and strategic guidance.- Technical Expertise: Provided robust technical support for Salesforce applications like 360 SMS and 360 CTI, resolving issues promptly and collaborating with sales teams to identify growth opportunities.- Problem-Solving and Quality Assurance: Proven ability to identify root causes of issues, implement effective solutions, and uphold quality standards through rigorous QA processes.Driven by a passion for innovation and continuous improvement, I thrive on optimizing systems to drive business success and exceed customer expectations.