• Practice technical support to customers using AWS services, such as Amazon EC2, Amazon S3, Amazon RDS, CloudWatch, Lambda, IAM, and more.• Troubleshoot and resolve complex technical issues related to AWS cloud infrastructure and customer service environments.• Analyze log files and system performance data to identify and diagnose issues.• Collaborate with other AWS engineers to increase knowledge on services.• Monitor AWS services and proactively identify and address potential issues before they become customer problems.• Practiced and applied Amazon's Leadership Principles

• Diagnosed and repaired a range of software and hardware issues with top-level accuracy• Managed ticket service system for accurate and efficient repairs to ensure client satisfaction• Delivered technical training and support on hardware, software, and networking issues to end-users • Took detailed notes during the consultation to ensure client needs were understood and met prior to creating the ticket• Managed assets processed through the precinct and performed functionality tests to verify the condition• Ensured compliance with company procedures, back-end operations, and client data privacy regulations

• Researched how exogenous factors and immune effectors shape the ecology of the gut microbiome• Cultivated and prepared Chordates (organism used as the model organism) to be experimented on• Prepared microscope slides and Petri dishes with aseptic techniques as well as conducted PCR tests