Yasmin Mousa

Yasmin Mousa Email and Phone Number

Customer Service Representative | Resume Writer | Customer Service | Customer Support | CRM Software | Communication Skills | Problem Solving | Multitasking | Conflict Resolution | Time Management | Adaptability @ talabat
ad dumna, al kuwayt, kuwait
Yasmin Mousa's Location
Cairo, Egypt, Egypt
About Yasmin Mousa

🌟 Dedicated Customer Service Representative 🌟With over six years of experience in delivering exceptional service and support, I am committed to maintaining high customer satisfaction and enhancing operational efficiency. My background includes proficient handling of customer inquiries, resolving issues promptly, and working effectively in fast-paced environments. I am now seeking to leverage my expertise in a dynamic organization to further elevate customer experiences. Key Achievements:- Consistently achieved high customer satisfaction scores at **Talabat**.- Contributed to a **15% increase** in customer retention rates at **Raya Contact Center Company**. Skills & Expertise:- Customer Service Excellence- Effective Communication- Issue Resolution- Customer Retention Strategies- Fast-Paced Environment Adaptability- Operational Efficiency- Relationship Building- Team Collaboration- Problem-Solving- Time ManagementContact Information:**Cairo, Egypt +201000647463 yasminmousa66@gmail.comKeywords for Optimization:- Customer Service- Customer Satisfaction- Inquiries Handling- Issue Resolution- Retention Rates- Operational Efficiency- Communication Skills- Dynamic Organization- Fast-Paced Environments

Yasmin Mousa's Current Company Details
talabat

Talabat

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Customer Service Representative | Resume Writer | Customer Service | Customer Support | CRM Software | Communication Skills | Problem Solving | Multitasking | Conflict Resolution | Time Management | Adaptability
ad dumna, al kuwayt, kuwait
Website:
talabat.com
Employees:
1765
Yasmin Mousa Work Experience Details
  • Talabat
    Customer Service Representative
    Talabat Apr 2021 - Present
    Cairo, Egypt
    -Respond to customer inquiries via phone, email, and chat.- Resolve customer complaints efficiently and professionally.- Maintain accurate records of customer interactions and transactions.- Collaborate with team members to improve overall customer experience.- Provide feedback to management to improve service processes.
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  • Etisal International Group
    Customer Service Representative
    Etisal International Group Feb 2019 - Oct 2021
    Cairo, Egypt
    - Handled a high volume of customer interactions.- Assisted customers with product information and troubleshooting.- Processed orders, forms, and applications.- Managed escalated customer issues and ensured timely resolution.- Contributed to the training and development of new team members
    View
  • Raya Contact Center
    Customer Service Representative
    Raya Contact Center Sep 2017 - Aug 2019
    Cairo, Egypt
    - Addressed customer inquiries and concerns promptly.- Provided accurate information regarding products and services.- Resolved issues related to billing, technical support, and general inquiries.- Ensured customer satisfaction through effective communication and problem-solving.- Maintained detailed and accurate customer records.
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Yasmin Mousa Skills

Autocad Civil 3d Primavera P6 Autocad Contract Engineering Civil Engineering Construction Project Planning Pricing Strategy Quantity Surveying Portrait Photography Image Editing Sap2000 Photo Editing Microsoft Office Modeling Pmp Structural Engineering Structural Analysis Microsoft Project Cad Engineering Construction Management Project Engineering Procurement Contracts Procurement Purchasing Project Management Office

Yasmin Mousa Education Details

Frequently Asked Questions about Yasmin Mousa

What company does Yasmin Mousa work for?

Yasmin Mousa works for Talabat

What is Yasmin Mousa's role at the current company?

Yasmin Mousa's current role is Customer Service Representative | Resume Writer | Customer Service | Customer Support | CRM Software | Communication Skills | Problem Solving | Multitasking | Conflict Resolution | Time Management | Adaptability.

What schools did Yasmin Mousa attend?

Yasmin Mousa attended Al-Azhar University.

What are some of Yasmin Mousa's interests?

Yasmin Mousa has interest in Environment, Health.

What skills is Yasmin Mousa known for?

Yasmin Mousa has skills like Autocad Civil 3d, Primavera P6, Autocad, Contract Engineering, Civil Engineering, Construction, Project Planning, Pricing Strategy, Quantity Surveying, Portrait Photography, Image Editing, Sap2000.

Who are Yasmin Mousa's colleagues?

Yasmin Mousa's colleagues are Mohammed Khaled Manzour, Arshad Mehndi, Mennatullah Ahmed, Amr Arafa Ksa, Mikarai Rai, Hatem Salameh, Umar Zareef.

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