Yasmine I. Email & Phone Number

Texas, United States

Texas, United States

Mclean, Va, Us

Mclean, Va, Us

Daytona Beach, Florida, Us

• Performed troubleshooting of system issues, developed reports using Oracle and SQL, and documented tickets and resolutions through project tracking software, Jira• Reduced workload for the VP of Data Analytics and Business Analyst’s on the team by creating an effective dashboard in Excel for data reporting by using VLOOKUP, pivot tables, and other functions

Tampa, Fl, Us

• Analyzed a total of 4,800 Home Depot customer accounts by identifying entry errors, modifying account information, or process return/refund if qualified under the corporation’s policy’s •Collaborated with an average of 15 vendors and accountants per day via email and phone to receive product updates and monitor financial transactions to eliminate sales interruptions• Utilized computer skills in a Windows-based environment and demonstrated ability to learn unique software's such as Sharepoint, AWS, Office 365, and Salesforce

New York, Ny, Us

• Managed 90+ inbound and outbound calls per day for the New York Unemployment Insurance office to assist with new claims or answer inquiries regarding existing claims• Ensured to follow up with all outstanding claims within a timely manner of 3 business days, resulting in a 97% customer satisfaction score• Collaborated with Tier 2 Specialists and Supervisors to ensure claimants received the correct payment amount and conduct appropriate secondary billing if necessary

Catonsville, Md, Us

• Maintained detailed knowledge of the daily specials, menu items, and ingredients to increase restaurant sales• Received employee of the month on March 2018 and over 50 positive comment cards for exceptional service in the year of 2018• Analyzed instructed plate presentation and set up 12+ tables at the end each shift