Yasmine Sameh Email & Phone Number

Manchester Area, United Kingdom

Dubai, United Arab Emirates

• Leading projects with high complexity & risk for Orange Large Accounts.• Developing the Project Charter, ensuring a project plan is prepared and maintained.• Delivering the agreed scope required from the project.• Managing a team of 5 Associate Project Managers within the project.• Handling any changes to scope using the appropriate change process.• Conducting stakeholder analysis, define and manage customer expectations both stated and unstated.• Actively managing… Show more • Leading projects with high complexity & risk for Orange Large Accounts.• Developing the Project Charter, ensuring a project plan is prepared and maintained.• Delivering the agreed scope required from the project.• Managing a team of 5 Associate Project Managers within the project.• Handling any changes to scope using the appropriate change process.• Conducting stakeholder analysis, define and manage customer expectations both stated and unstated.• Actively managing stakeholders utilizing appropriate techniques.• Controlling performance to meet the deliverables according to the schedule.• Managing the interface between internal resources and the customer. • Implementing project communication strategy to inform all stakeholders and provide regular reports.• Implementing an effective risk management process for the project.• Mitigate, deflect or avoid risk threats whilst seeking to maximize risk opportunities.• Managing third party suppliers.• Ensuring acceptance of project deliverables by customer, sponsor and operation teams. Show less

• Responsible for the delivery of projects with medium complexity and risk. • Prepare detailed project plans, workbooks, review and validate statements of work (SOW) with sales team and stakeholders, resources planning and managed cost from initiation to closure. • Prepare, maintain and submit clear and concise activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures. Ensures system based project closure… Show more • Responsible for the delivery of projects with medium complexity and risk. • Prepare detailed project plans, workbooks, review and validate statements of work (SOW) with sales team and stakeholders, resources planning and managed cost from initiation to closure. • Prepare, maintain and submit clear and concise activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures. Ensures system based project closure. • Control financial compliance. Provide input for weekly revenue forecast. • Drive customer satisfaction in order to achieve EMC's Total Customer Experience (TCE). Make management aware of potential issues or customer escalations. • Worked on all of EMC products from Storage, Backups to Cloud Computing. • Manage the revenue and utilization dashboard for Netherlands on weekly basis to achieve quarterly targets. Identified Revenue Forecast and controlled Financial Compliance of the Netherlands Delivery Team.• Propel / LightSpeed super User (SAP customized programs for EMC) Coached EMC Project Managers across Europe-West on the new ERP tool utilized by EMC since January 2014. DEPM2 (Dell-EMC project management methodology) program super User, Auditing and training EMC project managers across Europe West team on the methodology to ensure consistency and proficiency on delivering projects.• Mentoring and coaching 15+ new team members Show less

• Maintain project quality and focus as directed • Ensure the successful completion of required deliverables/milestones • Develop and manage project plans, SOWs and proposal content developed for the customer based upon customer requirements and system architecture. • Effectively structure and manage cross- functional project teams. • Provide over-arching results, recommendations, and documentation. • Communicates to all EMC concerned parties any existing or potential… Show more • Maintain project quality and focus as directed • Ensure the successful completion of required deliverables/milestones • Develop and manage project plans, SOWs and proposal content developed for the customer based upon customer requirements and system architecture. • Effectively structure and manage cross- functional project teams. • Provide over-arching results, recommendations, and documentation. • Communicates to all EMC concerned parties any existing or potential customer escalation issues • Performs other duties as required. EMC Proven Professional Certification desired. Show less

• First level of contact for customer escalations via phone, fax and e-mail. This role will be the point of contact for large accounts and will be available to help customer perform complex transactions • Broad application of principles, theories and concepts in applicable discipline, plus working knowledge of other related fields. Masters all the licensing generators for all the products and documents any new processes. • Works under limited direction. Determines and develops… Show more • First level of contact for customer escalations via phone, fax and e-mail. This role will be the point of contact for large accounts and will be available to help customer perform complex transactions • Broad application of principles, theories and concepts in applicable discipline, plus working knowledge of other related fields. Masters all the licensing generators for all the products and documents any new processes. • Works under limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met. • Handles day to day activities, activations, rehosting, transferring licenses, answering phone calls, answering emails, answering faxes, checking and responding to voicemails, research, etc. Acts as primary customer service contact for key customers assisting them in navigating the organization resolving any licensing related issues. • Frequent inter-organizational and outside customer contacts. Trains and advises customers on our web based licensing functionality, usage and problems as they arise. • Provides resolution to a diverse range of moderate to complex problems. Uses judgment within defined practices and procedures. • Represents the organization on projects and may perform in project leadership role. Has been Lean Six Sigma Yellow Belt trained and possibly certified. Show less

- Create, research and update service requests. - Route service requests to appropriate product support teams. - Interface with Global support teams and Field personnel. - Implement escalation procedures as required. - Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc. - Performs… Show more - Create, research and update service requests. - Route service requests to appropriate product support teams. - Interface with Global support teams and Field personnel. - Implement escalation procedures as required. - Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc. - Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service. Performs Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams. Show less

- Answer phones and respond to customer requests.- Perform customer verifications.- Research billing issues.- Identify, research, and resolve customer issues.- Transfer customer calls to appropriate staff.- Follow-up on customer inquires not immediately resolved.- Upsell products and services.- Record details of inquiries, comments and actions taken.