Yasmine Sameh Email & Phone Number

Manchester Area, United Kingdom

Dubai, United Arab Emirates

• Leading projects with high complexity & risk for Orange Large Accounts.
• Developing the Project Charter, ensuring a project plan is prepared and maintained.
• Delivering the agreed scope required from the project.
• Managing a team of 5 Associate Project Managers within the project.
• Handling any changes to scope using the appropriate change process.
• Conducting stakeholder analysis, define and manage customer expectations both stated and unstated.

• Responsible for the delivery of projects with medium complexity and risk.
• Prepare detailed project plans, workbooks, review and validate statements of work (SOW) with sales team and stakeholders, resources planning and managed cost from initiation to closure.
• Prepare, maintain and submit clear and concise activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures. Ensures system based project.
• Prepare, maintain and submit clear and concise activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures. Ensures system based project.
• Control financial compliance. Provide input for weekly revenue forecast.
• Drive customer satisfaction in order to achieve EMC's Total Customer Experience (TCE). Make management aware of potential issues or customer escalations.

• Maintain project quality and focus as directed
• Ensure the successful completion of required deliverables/milestones
• Develop and manage project plans, SOWs and proposal content developed for the customer based upon customer requirements and system architecture.
• Effectively structure and manage cross- functional project teams.
• Provide over-arching results, recommendations, and documentation.
• Communicates to all EMC concerned parties any existing or potential… Show more

• First level of contact for customer escalations via phone, fax and e-mail. This role will be the point of contact for large accounts and will be available to help customer perform complex transactions
• Broad application of principles, theories and concepts in applicable discipline, plus working knowledge of other related fields. Masters all the licensing generators for all the products and documents any new processes.
• Works under limited direction. Determines and develops… Show more
• Works under limited direction. Determines and develops approach to solutions. Work is evaluated upon completion to ensure objectives have been met.
• Handles day to day activities, activations, rehosting, transferring licenses, answering phone calls, answering emails, answering faxes, checking and responding to voicemails, research, etc. Acts as primary customer.
• Frequent inter-organizational and outside customer contacts. Trains and advises customers on our web based licensing functionality, usage and problems as they arise.

- Create, research and update service requests. - Route service requests to appropriate product support teams. - Interface with Global support teams and Field personnel. - Implement escalation procedures as required. - Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster.

- Answer phones and respond to customer requests.- Perform customer verifications.- Research billing issues.- Identify, research, and resolve customer issues.- Transfer customer calls to appropriate staff.- Follow-up on customer inquires not immediately resolved.- Upsell products and services.- Record details of inquiries, comments and actions taken.