Yasser Alaa Email and Phone Number

-Installing and configuring hardware, software, networks, and other IT infrastructure components- Setting up, monitoring, and maintaining computer networks, including both wired and wireless connections, and ensuring security- Providing technical support to users, diagnosing, and resolving issues related to hardware, software, and networks

• Provided technical support for LED screen software, including Novastar and HOD.• Configured Ethernet cables and verified network connectivity between devices.• Established desktop sharing capabilities between departments.

• Developed and implemented monthly marketing plans for the camp.• Maintained strong relationships with guests, ensuring their satisfaction and fostering loyalty.• Oversee all camp operations, including quality, standards, cleanliness, and guest satisfaction.• Maximized financial opportunities and achieved pro-active up-selling.• Conducted regular inspections of all departments to ensure high standards.

ProjectsTAM International, Giza, Egypt Feb. 2022 – Mar. 2022• Successfully implemented and managed network infrastructure for a company's headquarter in Egypt.• Configured and installed network devices, including switches and wireless access points, to support the organization's connectivity needs.• Led and supervised technician teams in executing cable installation tasks, ensuring adherence to industry standards and best practices.• Conducted comprehensive cable testing using Fluke equipment to verify network performance and identify potential issues

• Monitored and maintained computer systems and networks.• Troubleshot network connectivity issues using various diagnostic techniques.• Supervised front desk staff, ensuring excellent customer service and providing training and coaching.• Responded to guest inquiries and requests in a timely and professional manner.• Monitored daily operations of the front desk, including check-ins, check-outs, and guest requests.• Organized and maintained appointments for doctors.• Ensured accuracy of billing and payment processes.• Monitored staff performance and provided feedback.

Online business for sell a different categories of Face-Masks during COVID-19• Orchestrated end-to-end eCommerce operations, from budgeting and sourcing to marketing and customer support.• Implemented a data-driven approach to product selection, leveraging market research and customer feedback.• Developed and executed weekly marketing campaigns to drive sales and increase brand awareness.• Ensured efficient order fulfilment and delivery processes, maximizing customer satisfaction.

• Ensured exceptional customer service delivery.• Responded to and resolved customer inquiries.• Supervised staff and ensured compliance with safety, security, and quality standards.• Administered check-in of external and internal vendors.

• Managed incoming phone calls and generated sales leads.• Identified and assessed customer needs to achieve satisfaction.• Built sustainable relationships with customers.• Handled customer complaints and provided appropriate solutions.• Kept records of customer interactions and processed customer accounts.