Yasser Farouk Email & Phone Number

Cairo, Cairo Governorate, EG

Egypt, Saudi Arabia And The UAE

Cairo, Egypt

Cairo Governorate, Egypt

New Cairo 1, Cairo Governorate, Egypt

1-Manages the day-to-day operation and team workload to provide the guidance to team members and leaders by communicating job expectations, planning, coaching, monitoring, and appraising job results.2- Works effectively within the IT Model of ITIL, proactive collaboration, change management, service management, service focused, and high availability of IT.

Head Office Boomerang, Cairo Plant, Giza Plant, Sales Offices

• Dealing with REMEDY Ticketing System, assign and escalate the ticket to the responsible team or resolve it if the problem within our team area.
• Administer a secure company Local Area Network (LAN) & Wide Area Network (WAN) in order to ensure the accessibility of all information resources by authorized personnel, in addition to linking company remote sites to.
• Checking all connection and lines (Internet, international MPLS, E1s, PRI for telephone communication and PRI for video conference)
• Supporting Lotus Notes email and managing Lotus Collaborative tools (Connect ware, Instant messaging, Sometime Meetings
• Responsible for securing the company data backup and retention by implementing TSM (Tivoli) backup for IBM Storage Library (Daily, Weekly & Monthly)
• Responsible for securing the company data backup and retention by implementing VERITAS backup for HP Storage Tape Drive (Daily, Weekly & Monthly)

• Manage user, computer, and group accounts in a Windows Server 2006,2009 Active Directory-based environment.
• Configuring and troubleshooting the desktop environment, ISA Server services, monitoring
• Use the Group Policy Management Console (GPMC) to manage Group Policy.
• Manage resources and security.
• Configure and manage DNS.
• Manage servers in remote locations.

Cairo

• Provides a single point of contact (SPOC) for customers and usersFacilitates the restoration of normal operational service
• Solves most incidents and tickets in the front door for all departments
• Deals with many customer queries without needing to contact specialist personnel
• Follow up with the incidents and tickets were submitted from users organization to global helpdesk team to be solved on SLA matrix support all Network matters. File & Print servers, Exchange servers, Web servers, other.
• Telecoms: Works in accordance with the local IT Service Delivery Manager, the Regional IT Telecoms Focal Point and the local IT Telecoms Focal Point for optimal assembly of the Network and other elements of the.
• Support: Provides IT support locally, including depots, and/or other OU's when applicable. Provides 2nd level local Network support. And Acts as one of the Help Desk Focal Points.

Riyadh Saudi Arabia

• Support & Maintenance
• contracts Management
• Purchasing Management
• Problem Management
• Incident Management
• IT Budget Planning and Preparation Activities

Saudi Arabia

Implementing and administrating Microsoft System Center Configuration Manager 2007 (SCCM 2007), troubleshooting SCCM clients and the SCCM environment. Additional responsibilities include:Programming using the SCCM SDK and using MS SQL ServerExperience administrating Windows Server 2003 and Windows Server 2008 in an enterprise environment.Ensure security.

Head Office

Install and configure computer hardware operating systems and applicationsmonitor and maintain computer systems and networkstalk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issuestroubleshoot system and network problems, diagnosing and solving hardResolving network issues.Installing.