Yathu Manamohan Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Greet and direct patrons to their seats in a polite and enthusiastic manner, while anticipating and being responsive to their needs, questions, and complaints
• Control admission to events by verifying authenticity of tickets and accreditations
• Maintain order and ensure adherence to safety guidelines

Melbourne, Victoria, Australia

SportsGrad is a Community for motivated young professionals who want to make a big impact on the sports industry. We’re a growing network of Off-field Athletes around the world who help each other win. Inside, we’re connecting, learning, and growing our careers together. Long-term thinkers who want long-term results. It’s fun right now, but what’s most.

Melbourne, Victoria, Australia

• Maintained and updated all player records and assisted with the registration of all accredited club officials and their relevant qualifications on PlayHQ
• Oversaw match day paper work and issuing of all junior fines, following up with relevant clubs and officials as required
• Assisted with the organisation and coordination of the EDFL Interleague program, including maintenance of player database for recruitment and selection as well as appointment of volunteer staff as required
• Recorded and updated player best and fairest votes for end of season awards and EDFL Interleague selection
• Supported club officials in the day-to-day management of their clubs and communicated information consistently and professionally

Melbourne, Victoria, Australia

• Managed and serviced corporate client accounts in the administration of permanent and casual bookings across multiple WCC sport and recreation facilities using PGM, including the conversion of enquiries into confirmed.
• Drove a 56% increase in bookings revenue at Sportlink and a 86% increase in bookings revenue at the Nunawading Community Hub over a 6 month period
• Established positive working relationships and maintained regular contact with several WCC corporate customers regarding relevant booking enquiries, issues and concerns
• Prepared monthly invoicing for WCC corporate customers including the application of additional fees and charges where appropriate
• Increased Sportlink peak occupancy to 92% and Aqualink Box Hill peak occupancy to 89% in June 2024, the highest figures since August 2023
• Prepared monthly occupancy reports using Excel and PGM to analyse relevant data and provide relevant commentary and recommendations to increase usage

Melbourne, Victoria, Australia

• Assisted in the preparation of facility development plans for sporting clubs across Australia that could be presented to key political stakeholders and local councils
• Contributed to the development of strategic plans to provide sporting clubs a review of their operations in areas such as finance, membership distribution and pathway structures

Melbourne, Victoria, Australia

• Analysed data from social media platforms and the TTV website using Meta Business Suite and Google Analytics to uncover trends in viewership and engagement
• Preparation of sponsorship briefs/proposals for revenue diversification opportunities
• Produced news stories for the TTV website and eNewsletter to provide insights and updates for the table tennis community
• Created market toolkit using Canva to assist clubs and associations in generating a stronger marketing profile

Melbourne, Victoria, Australia

• Assisted state entities, associations, clubs and participants in community cricket across Australia in areas of competition management, programs and registrations
• Provided 1 on 1 support and training to clubs and associations to ensure smooth transition to the PlayHQ digital platform for the 2022/2023 season
• Built out website templates for clubs and associations and provided guidance with regards to the WIX web development platform

Melbourne, Victoria, Australia

• Displayed superior knowledge about the Australian Open, answering patron enquiries around areas such as ticketing and scheduling in an efficient manner
• Maintained a high level of customer satisfaction through effective verbal and written communication skills

Melbourne, Victoria, Australia

• Promoted physical activity and teamwork in a competitive yet positive environment for youth to develop their basketball skills
• Ran plays based on game scenarios and player abilities to achieve beneficial outcomes
• Rallied and encouraged players during pressure situations

Toronto, Canada Area

• Optimise client banking needs by reviewing and processing mortgage files while adhering to regulatory standards and CIBC objectives
• Advise and provide direction to lenders on port/refinance procedures and guidelines to ensure bank and client needs are met
• Review and prepare mortgage documents such as payout and discharge documents to protect the interests of CIBC and stakeholders

Toronto, Ontario, Canada

• Ensure technical and product alignment with product delivery for client wealth optimization
• Analyse, recommend, and implement solutions promptly to complex financial client positions
• Policy and procedure development to ensure up-to-date and accurate information protocols
• Consistently deliver excellent customer support with sound critical thinking and judgement in a fast-paced environment, enthusiastically producing efficient and effective workflows

Toronto, Ontario, Canada

• High volume, high speed, and accurate transaction processing
• Utilised sound knowledge of information technology including Microsoft Excel to streamline process and improve efficiency

Toronto, Ontario, Canada

• Listened to customer needs to identify and create solutions that provided value to the customer
• Responded to telephone inquiries about the availability of products and status of orders; recommended alternate solutions through strong product knowledge to increase customer satisfaction
• Resolved customer complaints quickly and efficiently avoiding escalation of issues

Toronto, Ontario, Canada

• Expanded business opportunities via review of customer expectations hence increased sales, memberships, registrations as well as billing efficiency

Toronto, Ontario, Canada

• Lead a medium sized multidisciplinary team to produce impactful external communications to maximise venue utilisation, meet deadlines and ensure stakeholder satisfaction to increase return and expanding patronage

Toronto, Ontario, Canada

• Statistical data production and analysis to enhance game strategies

Master Of Business, Sports Management

(Hon.) Bachelor'S Degree, Economics And Employment Relations