Estrella Chang Email & Phone Number

West Lafayette, Indiana, United States

Taipei City, Taiwan

• Improved engagement by 20% by assisting in planning and executing marketing activities and events, leading to increased brand awareness and customer participation
• Enhanced targeted outreach by 15% by conducting market research to identify IoT media for product promotion, resulting in more effective marketing campaigns
• Accelerated the registration process by 20% and ensured compliance by facilitating the registration of U.S. trademarks, safeguarding the company's intellectual property

West Lafayette, Indiana, United States

Taiwan

• Marketing and communication for educational enterprise
• Streamlined front desk efficiency by implementing a digital scheduling system, reducing appointment setup times by 30%, which led to enhanced record accuracy and improved client satisfaction
• Cultivated a welcoming front desk environment, evidenced by a 30% increase in positive feedback, which directly contributed to a more engaging educational setting for students and parents alike
• Optimized front desk communications by implementing a streamlined inquiry response system, reducing wait times by 30% and enhancing client satisfaction ratings by 25%

Taipei City, Taiwan

• Elevated in-store aesthetics and customer engagement at Zara by curating trend-driven visual merchandising displays, which contributed to a 15% increase in sales for featured
• Optimized inventory efficiency by implementing a robust tracking system that reduced out-of-stock incidents by 40%, ensuring consistent product availability and enhancing customer satisfaction
• Achieved exceptional customer service excellence by consistently addressing inquiries, resolving issues promptly, and fostering customer loyalty, resulting in a 35% increase in customer satisfaction scores and repeat.
• Achieved exceptional sales results by implementing a performance-driven team leadership approach, resulting in a 15% increase in sales revenue and consistently exceeding sales targets
• Optimized store operations by implementing streamlined procedures and ensuring strict policy compliance, resulting in enhanced operational efficiency, improved customer service, and increased sales revenue

Bachelor Of Science - Bs, Marketing, Junior

Bachelor'S Degree, Freshman