Justin Yee Email & Phone Number

San Jose, Ca, Us

Santa Clara, California, United States

Santa Clara, California, United States

United States

• Performed weekly quality assurance audits to monitor vendor skill quality and share findings as actionable feedback to maintain a 90% accuracy score• Analyzed tutor and vendor data to develop weekly reports for various stakeholders involved to provide overall performance updates and recommendations to increase platform quality• Troubleshooted product issues, coordinated site requests and ensured a continuous and smooth marketplace experience • Provided product launch support and coordinated issues in collaboration with product and engineer teams which ensured a smooth experience for the end user• Established strong partnerships with our vendors to work as one team to accomplish shared goals and provide high quality platform experiences by proactively communicating needs and fast feedback

San Francisco Bay Area

• Reviewed 1000-2000 posts daily and classified according to policy to help ensure a safe platform experience• Provided objective insights and data on noticeable trends on reviewed content to identify platform spam early • Constructed feedback and suggestions on review process and workflows to maximize efficiency• Escalated and followed up on serious violations through infrastructure to verify that they are handled by the appropriate teams

Cupertino, California

• Provide 1000-2000 lines of audio data daily to help improve Siri • Clear consistent communication with supervisor to ensure quality and accurate data • Working together in a team of 30 to meet weekly quota goal • Handling sensitive information and technology to ensure confidentiality

South Bay Area

• Create supplemental documents to assist new trainees with the training program • Create and monitor job postings to ensure adequate number of applicants • Input, edit, format and transmit documents utilizing computer databases and spreadsheets with accuracy • Handle and process confidential information to ensure protection of all clients

South Bay Area

• Provided long term support for 7 clients on the spectrum to address each academic and therapeutic need • Maintained the principles of ethical practices, values, and confidentiality to ensure the client’s trust and safety • Utilized structured research-based approaches tailored to each client which led to numerous successful sessions • Mentored 3 new therapists to be able to provide behavioral therapy independently by providing 1:1 trainings and sharing actionable feedback

San Jose, California

• Worked cross-functional with multiple teams as a key player to help serve as a positive social and academic role-model by supporting families and students during their transition into college• Managed eight orientation sessions that expanded to mentoring over 3000 students on campus• Help ease students transitioning from high school to college in areas of social life, academics, and living