Shanna Yee Email & Phone Number

United States

Work directly with vendors on projects from planning and scheduling through successful execution, achieving on time, on budget completions that support evolving client needs. Manage expectations, vendor relations, status reports, risk management, issue resolution, project workflows, relationship building, and communications. Facilitate cross-functional collaboration throughout the development, testing, and rollout processes. • Coordinated scheduling and progression of the installation for data services for various clients • Contributed to a positive and collaborative culture that encouraged innovation

Draper, Utah, United States

As part of my job duties during this tenure, I coordinate various tasks relating to infrastructure management, new equipment and interior/exterior signage installation/removal, junk clearance, printers/copiers purchasing/moving, and expenditure reporting.Selected Contributions:• Contacted utility companies and filled out required applications to set up utilities for branches.• Completed assigned tasks within defined timeframes while ensuring compliance with stated guidelines.

Draper, Utah, United States

During this tenure, I addressed all lock-related requests submitted by the loan officers. In addition, I collaborated with a high-performing team to deliver high-end customer service and complete all tasks within fast-paced environments. Along with this, I processed the mortgage interest rate lock while ensuring the correctness and accuracy of all account information.Selected Contributions:• Troubleshoot pricing discrepancies and proposed the best solutions to resolve any issues.• Acquired and maintained in-depth knowledge of loan programs and guidelines.• Provided loan officer with improved pricing by working with different scenarios within Optimal Blue and Encompass, resulting in client satisfaction and transaction completion.

South Jordan, Utah, United States

In this role, I delivered high-end customer and student services and educated them on insurance coverage. Also, I performed various day-to-day tasks such as collecting insurance and patient payments, preparing audit reports, and assisting management with additional chores and assignments.Selected Contributions:• Facilitated a promotion for dental work by keeping track of all patients having vouchers, crediting patient accounts, collecting each coupon, and entering into patient accounts.• Delivered proactive support to the manager in conducting audits of all the vouchers.

West Jordan, Utah, United States

Here, I was responsible for executing routine dental/administrative assistance duties such as scheduling appointments, collecting payments, managing multi-line phone systems, collecting/billing insurance, maintaining patient files, calculating patient copay, taking/developing x-rays, and cleaning/sterilizing instruments. In addition to the above, I assisted the dentist with composite and amalgam fillings, as well as crown cementing.Selected Contributions:• Trained newly hired assistant on routine office tasks, including calculating copay from patient insurance carrier, utilizing Apex dental software, and completing financial reports.• Attained the highest level of patient satisfaction by delivering best-in-line and prompt customer service.

Education record

Dental Assisting Certification

Education record