Shanna Yee Email & Phone Number

United States

• Work directly with vendors on projects from planning and scheduling through successful execution, achieving on time, on budget completions that support evolving client needs. Manage expectations, vendor relations.
• Coordinated scheduling and progression of the installation for data services for various clients
• Contributed to a positive and collaborative culture that encouraged innovation

Draper, Utah, United States

• As part of my job duties during this tenure, I coordinate various tasks relating to infrastructure management, new equipment and interior/exterior signage installation/removal, junk clearance, printers/copiers.
• Contacted utility companies and filled out required applications to set up utilities for branches.
• Completed assigned tasks within defined timeframes while ensuring compliance with stated guidelines.

Draper, Utah, United States

• During this tenure, I addressed all lock-related requests submitted by the loan officers. In addition, I collaborated with a high-performing team to deliver high-end customer service and complete all tasks within.
• Troubleshoot pricing discrepancies and proposed the best solutions to resolve any issues.
• Acquired and maintained in-depth knowledge of loan programs and guidelines.
• Provided loan officer with improved pricing by working with different scenarios within Optimal Blue and Encompass, resulting in client satisfaction and transaction completion.

South Jordan, Utah, United States

• In this role, I delivered high-end customer and student services and educated them on insurance coverage. Also, I performed various day-to-day tasks such as collecting insurance and patient payments, preparing audit.
• Facilitated a promotion for dental work by keeping track of all patients having vouchers, crediting patient accounts, collecting each coupon, and entering into patient accounts.
• Delivered proactive support to the manager in conducting audits of all the vouchers.

West Jordan, Utah, United States

• Here, I was responsible for executing routine dental/administrative assistance duties such as scheduling appointments, collecting payments, managing multi-line phone systems, collecting/billing insurance, maintaining.
• Trained newly hired assistant on routine office tasks, including calculating copay from patient insurance carrier, utilizing Apex dental software, and completing financial reports.
• Attained the highest level of patient satisfaction by delivering best-in-line and prompt customer service.

Education record

Dental Assisting Certification

Education record